Dispatcher in BURR RIDGE, Illinois at GTS Transportation

We’re GTS Transportation, a growing, family-owned Chicagoland carrier, handling freight logistics for dry-van, refrigerated, flatbed, expedited, and oversize loads. The GTS leadership team brings over 70 years of practical transportation experience to the table, allowing us to cultivate long-lasting relationships with customers, vendors, and with our employees. Our company culture promotes the American dream, where hard work can equal success for everyone.

The Transportation Dispatcher is responsible for coordinating and scheduling drivers, vehicles, and shipments to ensure timely and efficient delivery of goods. This role serves as a key point of communication between drivers, customers, and internal teams while maintaining compliance with transportation regulations and company policies.

Key Responsibilities:

• Schedule and dispatch drivers, vehicles, and loads based on customer needs and delivery timelines
• Monitor routes and track shipments to ensure on-time pickups and deliveries
• Communicate with drivers regarding routes, delays, weather conditions, and customer instructions
• Ensure compliance with DOT/FMCSA regulations, including Hours of Service (HOS)
• Use dispatch software, GPS systems, and transportation management systems (TMS) to manage operations
• Handle unexpected issues such as delays, breakdowns, or route changes and provide quick solutions
• Maintain accurate records of dispatch activity, driver logs, and delivery confirmations
• Coordinate with warehouse, operations, and customer service teams
• Provide excellent customer service by updating clients on shipment status
• Review and optimize routes for efficiency and cost savings