Administrative Assistant in Raleigh, North Carolina at LC Services 1, LLC

At Nu Image, we are committed to excellence in patient care and operational support. We are looking for an organized, detail-oriented, and customer-focused Administrative Assistant to join our team at our Brier Creek location.

As an Administrative Assistant, your primary responsibility is to support the day-to-day business operations of the office. You will serve as a key point of contact for welcoming patients, answering phone calls, scheduling appointments, maintaining patient records, and managing administrative workflows to ensure a seamless patient and staff experience.

• Patient Reception & Communication: Welcomes patients warmly, answers phone calls, and addresses patient requests, concerns, and needs in a professional and friendly manner.
• Scheduling & Calendar Management: Monitors the schedule daily and schedules appointments in consideration of practice production, capacity, and utilization goals. Manages provider schedules and tracks continuing care and overdue treatment lists.
• Financial & Insurance Coordination: Discusses treatment plans, insurance coverage, and patient balances with patients. Accurately determines and documents patient co-pays, deductibles, and expenses prior to upcoming appointments.
• Payments & Records: Accepts and properly records payments made at the time of service, via mail, or over the phone; presents payment options according to practice protocol. Ensures all necessary radiographs, lab cases, medical clearances, and paperwork are complete prior to patient appointments.
• Triage & Administrative Support: Manages triage decisions, issues, complaints, and requests, forwarding them appropriately when needed. Sends requested patient records, checks in lab cases, and assists management with other administrative assignments.

• Education: High School Diploma or equivalent.
• Skills: Strong computer proficiency, excellent verbal and written communication skills, and a strong talent for building professional working relationships and customer service.

• Hours: Full-Time, averaging 40 hours per week.
• Days & Times: Monday, Tuesday, Thursday, and Friday from 6:30 AM to 5:00 PM (includes reporting for huddle).
• Travel: Travel to other company locations is required as needed (e.g., when assistance is requested elsewhere).
  
  • Mileage reimbursement is provided for all required travel.

• Uniforms & Dress Code: Uniform allowance provided; professional dress code applies.
• Benefits Package: Comprehensive Medical, Dental, Vision, and Life Insurance, 401(k) retirement plan, Paid Time Off (PTO), and holiday pay.