Microsoft 365 Productivity & Cloud Engineer - R4319 in Ciudad de Mexico at World Wildlife Fund, Inc.

Founded in 1961, WWF works to help people and nature thrive. As a global conservation organization, WWF operates in more than 100 countries, partnering with communities, companies, and governments to protect wildlife, conserve vital habitats, and advance sustainable solutions. Grounded in science and driven by collaboration, WWF works to help nature by conserving biodiversity, supporting resilient communities, and addressing climate change. Nearly 1 million people in the United States and more than 5 million globally are WWF members.

The Microsoft Productivity & Cloud Engineer is responsible for supporting, optimizing, and evolving Microsoft 365 productivity and cloud services for WWF-US and its Country Offices. This position combines deep technical expertise with strong cultural and linguistic fluency, providing regionally aligned support while contributing to global standards, governance, and continuous improvement.

Microsoft 365 Productivity & Collaboration

• Support and optimize administration of Microsoft 365 productivity services, including:
  • Microsoft Teams and Teams Admin Center
  • OneDrive, SharePoint, and their respective Admin Centers
• Help provide or design solutions for staff or program workflows utilizing advanced Microsoft tools such as Power Apps and Power Automate.
• Partner with regional teams to improve adoption and effective use of collaboration tools
• Provide localized guidance and support in English and Spanish
• Familiarity with Microsoft Fabric is a plus

User Account & Identity Management

• Work with role assignments and access permissions in alignment with least-privilege principles along with advanced user, user principal, and Entra App / Enterprise App integrations and permissions.
• Support on-going and new conditional access policies and Privileged Identity Management (PIM) in alignment with least-privilege principles.
• Manage M365, Security, Dynamic, and Distribution groups (ideally through both Web UI and PowerShell / MS Graph)
• Support onboarding, offboarding, and role-change processes for staff, contractors, and partners
• Coordinate with US IT teams to ensure timely and accurate identity lifecycle management
• Assist with access reviews, audits, and remediation activities

Regional Support & Global Collaboration

• Serve as a trusted technical partner to Country Office leadership and staff
• Provide time-zone-aligned support to regional users, improving responsiveness and service quality
• Collaborate closely with U.S.-based IT teams to ensure consistency with enterprise architecture and standards
• Escalate systemic issues and contribute regional insights to global improvement efforts

Operations, Resilience & Continuous Improvement

• Monitor service health and proactively identify risks or degradation
• Participate in incident response and business continuity planning, contributing to follow-the-sun support models

Key Competencies

• Technical & Operational Agility: Demonstrates strong technical and operational agility, effectively navigating complex business and cloud environments to deliver tailored, high-quality support across WWFs Azure and multi-cloud platforms.
• Communication & Stakeholder Engagement: Clear, influential communicator who leads projects end-to-end, ensuring alignment, transparency, and active engagement with stakeholders across technical and non-technical teams.
• Strategic Technology Evaluation: Possesses broad enterprise scale expertise across infrastructure, Azure cloud architecture, identity and access management with Entra ID, and emerging AI driven automation technologiesenabling the evaluation and recommendation of modernization opportunities, security improvements, and strategic technology replacements.
• Continuous Learning & Growth Mindset: Demonstrates a strong growth mindset, continually expanding expertise in evolving cloud, automation, and security technologies and applying new knowledge to strengthen WWFs technical capabilities.

Requires Skills and Experience

• A degree IT or related field is HIGHLY preferred.
• Verbal and written fluency in English and Spanish required.
• Minimum of 8 years of relevant experience supporting Microsoft 365 productivity services in an enterprise environment:
  • Administering Microsoft Teams in a production M365 tenant, including
    • Managing team creation, naming policies, and lifecycle controls
    • Configuring Teams settings for external and guest access
  • Administering SharePoint Online sites (team sites, communication sites)
    • Managing permissions using groups and role-based access
    • Supporting site creation, ownership, and lifecycle management
    • Troubleshooting access, inheritance, and permission issues
    • Working within a modern, flat hub site or multi-site architecture
    • Document libraries, lists, and metadata
    • Versioning, check-in/check-out, and content organization
    • Collaboration workflows between SharePoint, Teams, and OneDrive
    • Basic understanding of information architecture and site usability
    • Supporting business teams without over-customizing the platform
  • Hands-on user and identity management experience, including:
    • Provisioning and deprovisioning users, service accounts, and guest accounts in Microsoft Active Directory and Entra ID (Azure AD)
    • Supporting onboarding, offboarding, and role assignments
    • Troubleshooting authentication and access issues
    • Coordinating identity-related work with US IT and Security teams
    • Performing access reviews and remediating inappropriate access
• Experience working in a global or multi-country organization strongly preferred
• Demonstrated ability to support users across different cultures, regions, and technical maturity levels
• Ability to communicate technical concepts clearly to non-technical users
• Strong written and verbal communication skills, including documentation and training materials
• Mission-driven mindset with sensitivity to diverse cultural and operating environments
• Strong customer-service orientation and collaborative working style
• Ability to balance global standards with local needs
• Comfortable working independently while contributing to distributed global teams.
• Committed to building and strengthening a culture of inclusion within and across teams.
• Identifies and aligns with WWFs core values:
  • COURAGE We demonstrate courage through our actions, we work for change where its needed, and we inspire people and institutions to tackle the greatest threats to nature and the future of the planet, which is our home.
  • INTEGRITY We live the principles we call on others to meet. We act with integrity, accountability and transparency, and we rely on facts and science to guide us and to ensure that we learn and evolve.
  • RESPECT We honor the voices and knowledge of people and communities that we serve, and we work to secure their rights to a sustainable future.
  • COLLABORATION We deliver impact at the scale of the challenges we face through the power of collective action and innovation.

Please note: Candidates must be currently based and authorized to work in one of the following countries to be eligible for this position: Bolivia, Chile, Ecuador, Guatemala, Belize, Honduras, Mexico, Paraguay, Peru, Suriname, or Guyana.

Remuneration: Salary and benefits for this position will be paid in local currency.

Application instructions: To be considered, your resume and cover letter must be submitted in English.

Please note: Applicants must be legally authorized to work in the job's location. Position is not eligible for employment visa sponsorship.

World Wildlife Fund (WWF) promotes equal employment opportunities for all qualified individuals regardless of age, race, color, sex, religion, national origin, disability, or any other characteristic protected under applicable law.