Service Supervisor in Cleveland, Georgia at Creative Dining Services

As the Service Supervisor, you will supervise and direct all front-of-house personnel to ensure exceptional guest experience and efficient daily operations. As the Service Supervisor, you are responsible for supervising staff, maintaining high service standards and ensuring compliance with all company policies and applicable local, state, and federal regulations. The Service Supervisor will lead example, promote teamwork, and foster a positive dining environment while ensuring food safety, sanitation, and customer service standards are consistently met. In addition, you will assist with the planning, setup, execution, and breakdown of catering events, ensuring exceptional service and successful event operations.

Core Responsibilities:

• Work your scheduled shift, attending work in your proper uniform

• Punch in and out on time, as well as punching out for breaks

• Practice good hygiene and grooming. This includes taking care of your uniform

• Ensure the serving lines are properly garnished

• Train new service employees according to prescribed training schedule & proper portion control

• Utilize proper portion control techniques as explained by cooks and management

• Provide service to the customers in a positive, friendly, helpful manner

• Communicates to all production staff and front of the house staff any problems

• Assist the Service Manager with all aspects of service

• Assist in setting up all serving lines in a timely and organized manner

• Make signage for special events

• Assist in decorating the front of the house

• Assist the Service Manager in supervising employees

• Assist the Service Manager with scheduling

• Chairing and organizing a safety committee meeting. Post minutes and submit copies to managers when complete

• Assist with special events and catering events as assigned

• Assist with conflict resolution between employees

• Read all items routinely posted for your benefit, as well as safety, sanitation guidelines and laws

• All other duties as assigned by management

Physical Demands/Work Environment

The Service Supervisor position involves physical work in a commercial kitchen environment. Responsibilities include moving inventory, product, carts, tables, etc. as well as using kitchen utensils and commercial kitchen equipment. Environment may include hot, humid, or cold temperatures. May require extended working hours at times. Must be able to lift/move 25 lbs.

Methods to perform essential job functions will be reasonably accommodated to allow individuals with disabilities to perform them.

The Ideal Candidate Will Have:

• Two-year minimum experience in front of house supervision

• High school diploma, secondary education helpful

• Ability to deal with stress and pressure

• Basic Computer Knowledge

We Offer:

• Competitive pay and bonus opportunities

• Medical, dental, and vision insurance

• 401(k) with a company match

• And much, much more!

About Creative Dining Services:

Creative Dining Services partners with colleges, universities, Fortune 100 companies, full-service senior living communities, conference centers, and K-12 schools and camps to provide a different kind of hospitality and facility management services experience – one that’s fun, innovative, and focused on your community. Why? Because that’s how it should be.

Creative Dining Services is an Equal Opportunity Employer and Veteran-Friendly!