Service Technician in Smyrna, Georgia at Widos LLC

Role Overview
We are seeking a motivated and technically skilled Service Manager to join our U.S. team. In this role, you will represent WIDOS in the American market by diagnosing and repairing plastic welding machines. Other duties could include assisting with Shipping and Receiving, and support training and demonstration of the welding machines for our product portfolio. Some travel could be possible to support an established customer base.
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Responsibilities
• Diagnose and repair welding machines
• Support customer base with technical support via phone or video meetings
• Provide training and demonstration on site or in office
• Preparing product for shipping or receiving
• Inventory management
• Offer consultative technical support and guidance throughout the sales cycle
• Collaborate closely with internal teams on order processing, logistics, and customer service
• Represent WIDOS at trade shows and events
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Requirements
• Mechanical experience with high and low voltage
• Ability to read schematics
• Hydraulic service and repair a plus
• Strong communication and presentation skills, with customer-focused thinking
• Self-driven, enthusiastic, and skilled at building long-term professional relationships
• Willingness to travel within the U.S. on occasion
• Valid U.S. driver’s license and work authorization required
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What We Offer
• Compensation commensurate with experience.
• Comprehensive health insurance and ancillary benefits available
• A key position with real ownership and impact, playing a central role in our planned growth across the U.S. market over the coming years
• Part of the international FRANK group, giving you access to global expertise, innovation, and long-term career opportunities