Front Desk & Administrative Support- Cannabis Retail in New Buffalo, Michigan at DACUT

Position Description: At DACUT, the front desk is not an entry-level position — it is a leadership-facing, customer-first role that sets the tone for the entire store experience. Position Responsibilities:

• Front-of-House Experience
• Deliver a warm, confident, and professional welcome to every guest
• Manage compliant customer check-ins with accuracy and discretion
• Maintain a calm, polished presence during high-volume periods
• Serve as the final touchpoint for customer satisfaction before departure
• Customer Engagement & Brand Representation
• Communicate promotions, loyalty programs, and store updates clearly
• Answer questions with confidence, or seamlessly escalate to management
• Represent the DACUT brand with professionalism, poise, and hospitality
• Management & Administrative Support
• Act as a trusted support partner to store leadership
• Assist with scheduling coordination, internal communication, and daily flow
• Track observations, customer feedback, and operational needs
• Help maintain organized front-of-house systems and documentation
• Operational Awareness
• Monitor lobby flow, wait times, and guest experience
• Assist with light inventory coordination and administrative tasks
• Support website accuracy and promotional visibility when needed
• Research competitor offerings and relay insights to management
• Compliance & Confidentiality
• Uphold all state cannabis regulations with precision
• Handle sensitive information with discretion and professionalism
• Maintain accurate records and documentation at all times

Knowledge, Skills and Abilities: Who We're Looking For -

This role is ideal for candidates with experience in:

• Hospitality, concierge, front desk, or luxury retail
• Administrative, executive assistant, or office coordination roles
• Customer experience–driven environments (hotels, restaurants, boutiques)
• Required qualities:
• Naturally warm, confident, and engaging demeanor
• Highly organized with strong attention to detail
• Excellent verbal and written communication skills
• Ability to multitask gracefully in a fast-paced environment
• Comfort working closely with management and leadership
• Professional appearance and presentation

Additional Requirements -

• Cannabis experience is a plus, but not required — training provided
• Proficiency with computers, scheduling tools, and POS systems
• Must be 21+ and able to pass required background checks

Physical Requirements:

• Ability to stand and remain present at the front desk or lobby area for extended periods throughout scheduled shifts.
• Must be able to occasionally lift, carry, move, or organize office supplies, retail products, and inventory items weighing up to 25 pounds.
• Ability to walk throughout the retail location frequently to support operations, customer flow, and management needs.
• Ability to bend, stoop, kneel, crouch, and reach when organizing supplies, handling documentation, or assisting with front-of-house operations.
• Comfortable working in a fast-paced, customer-facing retail environment with frequent interruptions and multitasking.
• Ability to use computers, tablets, point-of-sale systems, telephones, scheduling software, and other office equipment for extended periods.
• Must possess the manual dexterity necessary to handle customer identification verification, documentation, cash transactions, and administrative tasks accurately.
• Ability to communicate clearly, professionally, and effectively with customers, team members, vendors, and leadership both in person and over the phone.
• Capable of maintaining composure, professionalism, and attention to detail during high-volume or high-pressure situations.
• Comfortable working in varying retail conditions, including moderate noise levels, bright lighting, and continuous customer interaction.
• Ability to maintain confidentiality and handle sensitive information with professionalism and discretion.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
  

Additional Information: WHY DACUT

• Health, dental, and vision insurance
• Employee product discounts
• Ongoing training and growth opportunities
• A professional, respectful, and team-driven culture
• A role where your presence, judgment, and people skills truly matter

Explore More Opportunities

Interested in joining the DACUT team but looking for a different role? We’re always looking for talented individuals across our retail, cultivation, manufacturing, and corporate teams.

To view all of our current career opportunities, please visit: dacut.com/careers

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