Director of Customer Development in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director of Customer Development in the United States.

This is an exciting leadership opportunity for a customer success and higher education professional passionate about driving institutional impact through strategic partnerships and data-informed solutions. The role combines executive relationship management, strategic service delivery, and customer growth initiatives within a collaborative and mission-driven remote environment. You will work closely with senior leaders at colleges and universities, helping institutions maximize outcomes, improve engagement, and achieve long-term strategic goals. The position offers the chance to influence customer success at scale while mentoring internal teams and contributing to organizational strategy. Ideal candidates are confident communicators, proactive problem-solvers, and trusted advisors who thrive in fast-paced environments that value innovation, accountability, and measurable impact. This role is especially suited for professionals eager to shape customer experiences while supporting meaningful advancements in higher education.

• Build and maintain strong executive-level relationships with institutional stakeholders, including Presidents, Provosts, and senior academic leaders.
• Serve as a strategic advisor by understanding institutional priorities, operational challenges, and opportunities for long-term impact and growth.
• Lead the delivery and execution of strategic services and managed programs designed to support institutional transformation and student success initiatives.
• Develop and manage customer success plans aligned with institutional goals, ensuring measurable ROI, customer satisfaction, and successful contract renewals.
• Drive account retention, revenue growth, and expansion opportunities through renewals, upselling, and cross-functional collaboration.
• Identify and support customer advocacy opportunities, including references, conference participation, and strategic success stories.
• Mentor and support members of the Customer Development team while providing leadership on escalated or at-risk accounts.
• Maintain accurate account intelligence, customer health metrics, and contract information within CRM systems and reporting tools.
• Collaborate internally to improve customer engagement, adoption strategies, operational processes, and overall service delivery effectiveness.

• Master’s degree or higher in a relevant field.
• 12+ years of professional experience within higher education institutions, education technology organizations, or a combination of both.
• Prior leadership experience in Student Success, Academic Affairs, Enrollment Management, Institutional Research, Data Analysis, or related higher education functions.
• Proven ability to deliver executive business reviews and engage effectively with senior leadership and C-suite stakeholders.
• Strong mentoring and leadership capabilities with experience influencing peers and supporting team development.
• Demonstrated success managing strategic services, customer success programs, or institutional change initiatives.
• Excellent communication, relationship-building, negotiation, and problem-solving skills.
• Ability to proactively manage multiple accounts and priorities simultaneously within a deadline-driven environment.
• Experience with CRM and collaboration tools such as Salesforce, Slack, Gong, and Google Workspace is preferred.
• Familiarity with accreditation standards, Title IV reporting, organizational development, or change management within higher education is considered an advantage.
• Willingness and ability to travel up to 25% as needed.

• Competitive salary range of $110,000 to $165,000 annually.
• Comprehensive medical, dental, and vision coverage with employer-sponsored benefits.
• 401(k) retirement plan with company matching.
• Fully remote work environment with flexibility to work from anywhere within the United States.
• Unlimited flexible paid time off policy.
• Every other Friday off to support work-life balance.
• Monthly stipend for home office setup, wellness, or professional development expenses.
• Generous parental leave program.
• Inclusive reimbursement support for reproductive health, adoption, or gender affirmation care.
• Opportunity to work within a mission-driven organization focused on improving student outcomes and institutional success.