Customer Service Coordinator I in Tewksbury, Massachusetts at Tewksbury, Massachusetts

CTG's long-standing Fortune 500 client of over 15 years is seeking a Customer Service Coordinator I to support a fast-paced customer service environment. This role serves as the first point of contact for customers and internal teams, handling high-volume order entry, case management, and customer inquiries while delivering exceptional service.

Type: Contract
Job Title: Customer Service Coordinator I
Location: Tewksbury, MA
Candidates must be able to commute and work onsite in Tewksbury, MA

Pay Rate: $16.80/hour-$18.76/hour

Work Hours: M-F 9:30am - 6:00pm

Education: High school diploma or equivalent required

Key Responsibilities

• Manage high-volume customer inquiries via phone and email
• Process accurate order entry and order management activities
• Handle Salesforce.com case management and customer follow-up
• Coordinate with internal teams including Sales, Accounting, Quality, Manufacturing, and Distribution
• Provide information regarding inventory, pricing, shipping, and technical inquiries
• Maintain customer account information and support account updates
• Resolve routine customer issues and initiate corrective actions as needed
• Ensure timely communication and follow-up with customers and internal stakeholders

Required Skills & Qualifications

• 2+ years of customer service or commercial experience preferred
• Strong verbal and written communication skills
• Ability to work in a high-volume, fast-paced environment
• Proficiency with Microsoft Word, Excel, email, and web applications
• Typing speed of approximately 50 WPM
• Strong attention to detail, organizational, and problem-solving skills
• Ability to work independently and collaboratively within a team
• Reliable attendance and strong work ethic

Preferred Experience

• Salesforce.com case management experience
• PeopleSoft Order Management or comparable ERP system experience
• Call center experience
• Experience in the Life Sciences industry or related field

Additional Information

• No third party resumes will be accepted
• Drug testing and/or other employment-related inquiries may be conducted
• CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
• All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)
• CTG is an Equal Employment Opportunity employer
• CTG is an E-Verify Company

To be considered for this opportunity, please apply directly through our website by clicking the link below.