Registered Nurse - Pediatrics in Troy, Michigan at Child Health Associates

Founded in 1975, Child Health Associates, P.C. (CHA) has a long history of providing high-quality, compassionate medical care to children and families throughout the Detroit metropolitan area. Our board-certified pediatricians provide comprehensive pediatric care from our offices in Troy and Novi, Michigan.

At CHA, our Registered Nurses are an integral part of the care team. They work closely with physicians, fellow nurses, medical assistants, and administrative staff to provide safe, efficient, family-centered care to infants, children, adolescents, and young adults.

We are looking for a compassionate, dependable, organized, and team-oriented Registered Nurse who demonstrates strong clinical judgment, excellent communication skills, and a commitment to providing an exceptional experience for our patients and families.

Successful candidates will perform responsibilities including, but not limited to:

• Triage patient and parent/caregiver calls regarding illnesses, symptoms, behavioral concerns, medications, and other health concerns using established pediatric protocols and sound clinical judgment.
• Provide appropriate home-care recommendations, education, and guidance regarding illness management, symptom monitoring, prevention, and when additional medical evaluation is needed.
• Recognize changes in a patient's condition and appropriately escalate clinical concerns to a physician or other provider.
• Provide in-office patient and parent education, including topics such as EpiPen use, inhaler and spacer use, medication administration, wound care, and other clinical needs.
• Administer medications, vaccines, and other treatments as appropriate and within the RN scope of practice.
• Perform venipuncture on patients in the office.
• Assist physicians and other clinical team members with patient care and procedures as needed.

• Educate patients and families regarding health maintenance, preventive care, immunizations, medications, and healthy development.
• Assist with identifying and tracking patients who are overdue for well-child visits, immunizations, or other recommended care.
• Send appropriate reminders and perform outreach regarding well visits, vaccines, follow-up care, and other preventive health needs.
• Assist with practice initiatives related to vaccine compliance and preventive care.

• Perform appropriate follow-up with patients and families after hospitalizations, Emergency Department visits, Urgent Care visits, or other significant medical events.
• Review and follow up on laboratory results, diagnostic reports, and other clinical information in collaboration with the patient's physician.
• Assist with scheduling laboratory testing, imaging, and specialist appointments when needed.
• Create referrals to Care Management and other services based on physician/provider recommendations.
• Coordinate orders and referrals for services such as PT, OT, Speech Therapy, ABA Therapy, home medical equipment, phototherapy/bilirubin blankets, and other services as appropriate.
• Communicate and coordinate care with specialists, hospitals, pharmacies, insurance companies, schools, and other healthcare or community organizations as appropriate.

• Review and process medication refill requests according to established practice protocols and physician guidance.
• Provide medication-related education to patients and caregivers.
• Complete and submit medication and treatment prior authorization requests to insurance companies as needed.
• Communicate medication-related questions or concerns to the appropriate physician/provider.

• Complete health appraisal forms, school/daycare/camp forms, medication authorization forms, sports forms, work/school excuses, FMLA paperwork, 504 documentation, and other health-related documentation as appropriate.
• Review and process incoming clinical faxes, patient portal messages, telephone encounters, and electronic health record tasks.
• Fax or securely transmit medical documentation as requested and permitted.
• Assist with appropriate transfer of medical information to specialists or new healthcare providers in accordance with practice procedures.
• Document patient care, telephone encounters, education, interventions, and communications accurately and promptly in the electronic health record.
• Maintain patient confidentiality and comply with HIPAA and all applicable privacy and security requirements.

• Participate in assigned nursing workflow rotations, which may include phones/triage, forms, faxes, clinical tasks, Care Management, patient messages, and other nursing responsibilities.
• Communicate proactively with team members regarding patient needs, workload, outstanding responsibilities, and tasks requiring additional assistance.
• Work collaboratively with fellow RNs and other staff to ensure patient care responsibilities are appropriately distributed and completed in a timely manner.
• Assist other members of the clinical team when assigned responsibilities are completed or when patient care needs require additional support.
• Remain flexible as assignments, patient volume, and clinical priorities change throughout the day.
• Maintain an organized and efficient workspace.
• Participate in staff meetings, training, quality improvement initiatives, and continuing education as requested.
• Follow all CHA policies and procedures related to patient safety, infection prevention, medication administration, vaccine storage and handling, documentation, and clinical practice.
• Perform additional duties as assigned and within the employee's applicable scope of practice.

• Bachelor of Science in Nursing (BSN) from an accredited nursing program.
• Current and unrestricted Registered Nurse (RN) license in the State of Michigan.
• Current CPR/BLS certification appropriate for the position.
• Excellent verbal and written communication skills.
• Strong clinical assessment, critical-thinking, and problem-solving skills.
• Strong organizational and time-management skills.
• Strong computer skills and ability to effectively utilize an electronic health record and other healthcare technology.
• Ability to prioritize multiple responsibilities in a busy outpatient pediatric environment.
• Ability to provide outstanding, compassionate customer service to patients and families.
• Ability to maintain professionalism and confidentiality.
• Ability to work effectively and collaboratively as part of a healthcare team.

• Previous pediatric nursing experience.
• Previous outpatient, primary care, or ambulatory nursing experience.
• Experience with pediatric telephone triage.
• Experience administering pediatric and adolescent immunizations.
• Experience with care coordination or Care Management.

CHA Registered Nurses are expected to demonstrate:

• Compassionate and family-centered care.
• Sound clinical judgment and appropriate escalation of patient concerns.
• Reliability, punctuality, and consistent attendance.
• Accountability and follow-through with assigned responsibilities.
• Professional, respectful, and effective communication.
• Flexibility and adaptability as patient volumes and practice needs change.
• A willingness to assist coworkers and contribute to an equitable distribution of workload.
• The ability to receive feedback and participate constructively in professional development.
• A commitment to teamwork and maintaining a positive, respectful workplace.
• A commitment to CHA's standards for patient safety, quality, service, and professionalism.

Child Health Associates recognizes the importance of work-life balance and offers a 4-day work week for this position.

CHA also offers competitive wages and benefits for eligible full-time employees. Specific benefit eligibility and terms are governed by applicable benefit plans and practice policies.

This position is performed primarily in a busy outpatient pediatric medical practice and involves frequent interaction with infants, children, adolescents, parents, caregivers, physicians, and other staff.

The position may require prolonged periods of sitting, standing, walking, and computer use, as well as bending, reaching, and assisting with routine patient care activities. Employees must be able to perform the essential functions of the position with or without reasonable accommodation.

Child Health Associates, P.C. is an Equal Opportunity Employer. Employment decisions are made in accordance with applicable federal, state, and local laws.

This job description describes the general nature and level of work performed in this position and is not intended to be an exhaustive list of all responsibilities, duties, or qualifications. Responsibilities and assignments may change based on patient care and practice needs and will remain consistent with the employee's applicable scope of practice.