Client Services Intern in IRONDALE, Alabama at HC3

Purpose

The Client Services Intern role gives practical support to HC3’s Account Management team while helping the intern build real-world skills in client operations, business systems, job coordination, documentation, and problem solving.

Responsibilities

The position would support the following areas:

Jira support: Review tickets, clean up information, follow up on missing details, and flag items needing AM attention.

NetSuite updates: Complete routine account, contact, project, and job updates.

Job management: Monitor job status, organize next steps, and route questions appropriately.

Document management: Maintain Account Management resources and archive outdated materials.

Special projects: Support data cleanup, reporting, research, process documentation, and departmental initiatives.

After demonstrating accuracy and process knowledge, assist with proof reviews, inventory management, basic ticket troubleshooting, root cause analysis, and special mailings.

Competencies and Qualities

Qualified candidates should bring the following:

Able to follow instructions and work under supervision

Strong attention to detail and willingness to learn

Organized and able to complete assignments on time

Comfortable working in business systems and maintaining accurate information

Self-directed while able to collaborate with a team

Able to follow company policies, processes, and procedures

Education Experience and Certifications

Preference will be given to college students pursuing degrees in business, communications, marketing, operations, or related disciplines.

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Work Environment

Work will be performed in an HC3 office environment or another approved work location based on departmental needs.

Travel

This role requires no regular travel.

Physical Demand

This role requires computer use for extended periods while sitting or standing.

Position Type and Expected Hours

Position Type: Three-month internship engagement to begin Spring Semester 2027

Work Hours: 15 to 29 hours per week during HC3’s normal business hours, based on availability and team needs

Continuation: May be extended based on departmental needs and performance.

Other Duties

This job description is not intended to cover every activity, duty, or responsibility. Duties may change based on business needs.