Customer Service Representative - Collections in BANGOR, Pennsylvania at BERKHEIMER BUSINESS SERVICES LLC

Creditech delivers comprehensive collections services supported by proprietary technology to help clients meet their compensation and recovery goals. We specialize in municipal, medical, and utility collections, and pride ourselves on providing high-quality, respectful customer care.

We are currently seeking a Customer Service Representative to join our Collections team. If you are skilled at navigating sensitive conversations and enjoy helping others, this role may be for you!

WHAT YOU’LL DO:

The Customer Service Representative in our Collections department will use strong communication and analytical skills to resolve account-related inquiries while adhering to legal requirements and company policies in a fast-paced collections environment. Additional responsibilities include:

• Manage and work assigned collection accounts using internal systems, including initiating outbound calls, responding to inquiries, sending correspondence, and updating account information.
• Handle inbound calls and consumer requests professionally while maintaining accurate notes and account statuses until resolution or escalation.
• Support team operations by meeting scheduling expectations, assisting with training new employees, and performing other duties as assigned.

SCHEDULE + WORK ENVIRONMENT:

• Schedule: Full-time Schedule: Monday - Friday, 8:00 am - 4:30 pm
  • Once released from training (~3-4 months), once per week: 9:30 am - 6:00 pm
• Location: On-site in our Bangor, PA office
• Flexibility: Once released from training (~3-4 months), hybrid (office/remote) schedule is available based on performance and business needed

PAY + BENEFITS:

• Pay Rate: $17.48/hour + monthly incentive opportunities!
• Medical, Dental, Vision & Life Insurance
• Paid Time Off - Holidays, Vacation, Sick, and Personal Time!
• Wellness Program including physical, emotional, and financial wellness
• 401(k) with Profit Sharing
• Employee Assistance Program
• FSA & HSA Options
• Travel Insurance
• Casual business work environment

• High School Diploma or equivalent; and
• 1 – 3 years related experience and/or training; or
• Equivalent combination of education and experience
• Computer and keyboarding skills
• Ability to manage difficult or emotional customer situations
• Situation analysis and problem-solving skills
• Willingness to learn new computer systems
• Ability to sit for long periods of time

Creditech is an Equal Opportunity Employer and E-Verify Employer. All positions require a successful background check, drug screen and professional reference check.