Housekeeping Coordinator ***PM Shifts*** in Los Angeles, California at SW Hotel Management

Title: Housekeeping Coordinator

Department: Rooms

FLSA Status: Non-exempt

Shifts/Days: PM/Varies

Scope of Position:

The Housekeeping Coordinator will be responsible for creating 100% guest satisfaction by assisting in the coordination of the Housekeeping Department.

Position Responsibilities and Qualifications:

Education & Experience:

• High School Diploma or GED certification and equivalent work experience required.

• Minimum 2 years of hotel housekeeping or similar experience required.

• Previous Supervisory experience in a hotel desired

• Bilingual English/Spanish required

Physical Demands:

• Long hours sometimes required, including nights and weekends.

• Light work-Exerting up to 50 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• Ability to stand for long hours at a time.

Responsibilities that may include any and all of the following:

• Approach all encounters with guests and associates in an attentive, friendly, courteous and service oriented manner.

• Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms

• Document and resolve issues with discrepant rooms with the Front Desk.

• Prepare work orders for maintenance repairs and distribute to Engineering.

• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate.

• Coordinates the assignment, cleaning and distribution of rooms to associates.

• Provides administrative support to Housekeeping Department.

• Answers phone and coordinates the fulfillment of guest requests.

• Follow up on return of items.

• Completes work assignments for Room Attendants and other staff.

• Reports room status to proper departments.

• Maintains accurate records of room status (i.e. out of order rooms, maintenance slips, general cleaning, etc.)

• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications

• Participate in all department inventories.

• Attend meetings/trainings as necessary.

• Any other duties as required.

Reports to: Director of Housekeeping, Housekeeping Manager.