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What is the role of a Customer Researcher at Jobgether?

The Customer Researcher position at Jobgether is a Full-time or part-time position opportunity in the relevant field.

Where is this Customer Researcher job located?

United States, Other / Non-US, United States

What type of employment is offered for this Customer Researcher role?

Full-time or part-time position

What industry does this Customer Researcher position belong to?

This role spans multiple industries.

What is the expected salary for this Customer Researcher job?

Compensation will be discussed during the hiring process.

Customer Researcher job near me in United States, Other / Non-US at Jobgether

Customer Researcher

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Researcher based in United States.

This role sits at the heart of how a fast-growing fintech organization understands its customers and shapes its strategy. As a Customer Researcher, you will define and scale the consumer insights function, building the frameworks and methodologies that guide decision-making across brand, product, marketing, and design. You will lead both qualitative and quantitative research to uncover deep behavioral, attitudinal, and motivational insights that inform everything from pricing and segmentation to product experience and brand positioning. This is a high-impact, highly visible role where your work directly influences executive decisions and company direction. You will also establish durable research systems and tracking programs that create a shared source of truth about customers across the organization. The environment is fast-paced, builder-oriented, and highly cross-functional, requiring both strategic thinking and hands-on execution.

Accountabilities:

Build and scale the consumer insights and research function, including defining standards, governance, tooling, and core research processes across the organization.
Lead advanced quantitative and qualitative research initiatives to understand customer behavior, preferences, motivations, and perceptions across key business areas.
Design and execute segmentation, pricing, brand health, and customer experience studies using advanced methodologies such as conjoint, MaxDiff, and pricing models.
Partner closely with Brand, Marketing, Product, and Design teams to inform strategy, positioning, messaging, and product development decisions.
Develop and maintain ongoing insights infrastructure, including tracking studies, dashboards, and foundational research frameworks used across teams.
Measure and communicate the impact of brand campaigns, product launches, and customer initiatives through structured research and analytics.
Identify emerging customer trends, unmet needs, and market opportunities that inform strategic growth decisions.
Enable non-research teams to independently apply research methods and insights in their day-to-day decision-making.

Requirements:

7+ years of experience in consumer insights, market research, or consumer science, ideally within fintech, consumer tech, or similarly fast-paced industries.
Proven experience building or scaling a research function from the ground up in an early-stage or high-growth environment.
Strong expertise in advanced quantitative research methodologies including MaxDiff, conjoint analysis, pricing studies (Van Westendorp, Gabor-Granger), segmentation, and brand tracking.
Solid grounding in qualitative research methods and the ability to combine them with quantitative insights for a holistic understanding of customers.
Strong analytical and storytelling skills with the ability to translate complex data into clear, actionable insights for executive stakeholders.
Experience working in matrixed organizations and influencing cross-functional teams without direct authority.
Proficiency with modern research and analytics tools, with a proactive approach to improving research infrastructure and capabilities.
Demonstrated ability to coach and enable non-research stakeholders to apply research thinking independently.
Strong sense of ownership, urgency, and execution mindset in fast-moving environments.

Benefits:

Competitive base salary between $160,000 and $190,000, plus equity (stock options)
Comprehensive health, dental, and vision insurance starting from day one
401(k) retirement plan with company matching contributions
Flexible remote-first work environment across the United States
Flexible time off policy supporting work-life balance
Opportunity to work in a high-growth, mission-driven fintech environment
Strong career development and internal growth opportunities
Inclusive culture focused on impact, ownership, and continuous learning

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Customer Researcher in United States at Jobgether

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