Intake Coordinator (Bi-lingual) in Middletown, New York at Independent Living Inc

Title: Intake Coordinator (Bi-lingual)

Position Type: Full-time, Non-exempt

Reports to: Middletown Program Manager

Base Location: Middletown

About Independent Living, Inc.

Since 1987, Independent Living Inc. (ILI) has been increasing access, encouraging self-determination, and advocating for the rights of people with disabilities in the Hudson Valley, of New York. Following the traditional independent living (IL) model, the majority of ILI’s board and staff are individuals with disabilities and use personal, lived experience to support others in the community – turning perceived deficits into assets.

Why Work with Us?

• Join a mission-driven organization dedicated to building a barrier-free society and supporting independent living
• Be part of a collaborative workplace that embraces diversity and innovation, where every team member’s voice and lived experience are respected and valued
• Be part of an organization that champions inclusive hiring practices and actively welcomes individuals of all abilities, recognizing the value of both visible and non-visible disabilities
• Help empower individuals with disabilities to achieve greater independence, self-advocacy, and full participation in their communities through life-changing services and support.
• Join a team of dedicated professionals who are passionate about inclusion, accessibility, and creating positive outcomes for the people we serve.

About the Role

The Intake Coordinator serves as the first point of contact for individuals seeking services and support. This role is responsible for delivering exceptional customer service, coordinating intake and referral processes, maintaining efficient front office operations, and connecting consumers to independent living and community-based resources.

The Intake Coordinator plays a critical role in promoting independence, self-advocacy, and full inclusion for individuals with disabilities while ensuring accurate documentation, data management, and operational support.

What You’ll Do

• Welcome and assist consumers, visitors, and callers, providing a professional and supportive experience.
• Conduct intake assessments, complete intake documentation, and coordinate referrals to appropriate internal and external resources.
• Provide information, referral, advocacy, and independent living services that support informed decision-making, self-determination, and community inclusion.
• Complete Social Care Network screenings, determine eligibility, assign navigation services, and manage related referral activities.
• Enter and maintain accurate consumer records, admissions data, and service documentation in agency databases.
• Coordinate scheduling for consumers, staff, conference rooms, and agency vehicles while maintaining related records and compliance requirements.
• Manage front office operations, including phone coverage, mail distribution, supply inventory, office equipment, and visitor management.
• Support employment readiness services, including resume development and job application assistance.
• Coordinate supply ordering to ensure timely availability of resources for the office, while accurately completing the cash disbursement process and supporting continuous workflow improvements.
• Monitor and respond to referral platforms, voicemail systems, and agency communication channels in a timely manner.
• Assist with outreach, marketing, public relations activities, and special projects as assigned.
• Participate in agency meetings, training programs, and professional development opportunities.
• Maintain compliance with organizational policies, procedures, and applicable disability rights regulations.
• Act as a key holder, opening and closing the office as needed and maintaining the security of the facility.

The Ideal Candidate Will Have

• High school diploma or equivalent preferred.
• Bilingual proficiency in Spanish and English required.
• Experience providing exceptional customer service in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to assess needs, build rapport, and connect individuals with appropriate services and resources.
• Proficiency with data entry, recordkeeping, and office technology systems.
• Strong organizational skills with the ability to manage multiple priorities and maintain attention to detail.
• Knowledge of disability-related services, community resources, and independent living principles.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.

It Would Be a Plus If You Also Have

• Experience working with individuals with disabilities or within a human services, nonprofit, healthcare, or community-based organization.
• Knowledge of federal, state, and local disability rights laws and regulations.
• Familiarity with consumer service databases, referral management systems, and Social Care Network platforms.
• Experience providing advocacy, workforce readiness, or case coordination services.
• Understanding of local, statewide, and national disability-related resources and community networks.

Success in This Role Will Be Demonstrated Through

• Delivering a welcoming, responsive, and consumer-focused experience for all visitors, callers, and program participants.
• Maintaining accurate and timely intake, referral, and consumer service documentation.
• Effectively connecting consumers to services and resources that support independent living and self-sufficiency.
• Ensuring efficient front office operations and consistent administrative support across the organization.
• Demonstrating strong collaboration with staff, community partners, and service providers.
• Maintaining compliance with organizational standards, reporting requirements, and disability service regulations.
• Contributing to positive consumer outcomes through advocacy, resource coordination, and support services.

Benefits available to you include:

• Paid holidays from the first day of employment
• Paid lunch break
• Paid time off
• 401(k) with company match
• Health, Dental and Vision insurance
• Flexible Spending Accounts (FSA)
• Company provided Life, AD&D and Short- and Long-Term disability insurance
• Voluntary insurances including Critical Illness and Hospital Indemnity

We actively support an inclusive hiring process and encourage people with disabilities, visible and non-visible, to apply. If you require reasonable accommodation to support the application or onboarding process, please contact Latoya Merricks at (845) 674-7752.

ILI is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, veteran status, or any other characteristic or status protected by applicable law.

To apply, visit us at https://www.myindependentliving.org/careers/