Sales Account Coordinator in Fall River, Massachusetts at JS International, Inc.

Position Summary

The Sales Account Coordinator serves as the primary support resource for customers, ensuring accurate order processing, timely communication, and exceptional customer service. This role acts as a liaison between customers, production, scheduling, logistics, and accounting to ensure customer requirements are met and orders are fulfilled efficiently. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities.

Essential Duties and Responsibilities

• Provide a high level of dedicated customer service for national accounts.
• Process customer replacement orders accurately and efficiently within the ERP/MRP system.
• Review sample request orders for completeness, pricing accuracy, product specifications, and delivery requirements.
• Work with production, purchasing, scheduling, IT, and shipping teams across multiple locations to ensure orders are fulfilled on time.
• Communicate order and project status updates, lead times, shipment information, and any potential delays to customers.
• Supporting the Accounting Team by collaborating with the customer to proactively resolve any potential billing issues.
• Assist the sales team with quotations, pricing requests, product information, and customer documentation.
• Maintain customer account records, contracts, pricing agreements, and correspondence.
• Resolve customer concerns, order discrepancies, and service issues in a professional and timely manner.
• Monitor open orders and proactively follow up on outstanding items.
• Prepare account activity reports, summaries, and other administrative documentation as needed.
• Support new customer onboarding and account setup processes.
• Assist with trade shows, customer visits, and special projects as assigned.
• Assist with other duties as needed, including providing back-up coverage for other team members.
• Build and maintain strong relationships with customers to promote long-term business partnerships.
• Other duties as required.

*This job description outlines the basic duties and requirements for the position of Sales Account Coordinator. Duties may vary depending on the needs of the organization.

Education and Experience

• Associate degree in Business Administration, Sales, Marketing, or related field preferred.
• Minimum of 2 years of customer service, sales support, account management, or order processing experience.
• Experience working with ERP/MRP systems is highly desirable.

• Strong customer service and relationship management skills.
• Excellent verbal and written communication abilities.
• Strong organizational and time-management skills.
• Ability to prioritize and manage multiple tasks simultaneously.
• Proficiency with Microsoft Office Suite, including Excel, Outlook, and Word.
• Strong attention to detail and accuracy.
• Ability to work effectively with cross-functional teams.
• Problem-solving mindset with the ability to identify and resolve issues quickly.
• Ability to maintain confidentiality and professionalism.

Physical Requirements

• Prolonged periods of sitting and working at a computer.
• Ability to communicate effectively in person, by phone, and electronically.
• 100% on-site role. M-F, 8:30am to 5:00pm with a 30-minute unpaid lunch.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Life insurance
• Disability Insurance
• SalesCancer, Critical Illnesses & Accident Insurance