Housekeeping-Manager in Charlotte, North Carolina at PAH Management

Housekeeping Manager Job Description

FSLA: Exempt

Reports to: General Manager

Job Description
At PAH Management, a Housekeeper Manager is responsible for planning and managing the room and related area's operations of the hotel to achieve customer {guests, employees, and corporate) satisfaction and quality service while meeting/exceeding financial goals

Responsibilities will include but not be limited to:

• Responsible for short- and long-term planning and the management of the hotel’s housekeeping operations
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans.
• Solid understanding of housekeeping and laundry supplies and pars
• Teach employees the importance of, and how to greet guests and courteously solve guest requests.
• See that inspection program is consistently maintained.
• Assure all safety and security policies and procedures are followed.
• Work closely with all other Departments
• Inspect some rooms daily.
• Experience purchasing linens and housekeeping supplies.
• Current on latest housekeeping and laundry technology
• Work closely with vendors to ensure proper pricing, delivery, and maintenance.
• Experience teaching, supervising, and mentoring multilingual and multicultural staff.
• Ensure OSHA and ADA policies are adhered to.
• Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. helpful
• Insures proper staffing levels for customer service goals.

Basic Qualifications

• 4 years or more of progressive hotel Rooms Management experience
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line.
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills

Preferred Qualifications

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with PAH Management Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with PAH Management Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas

Physical requirements:

• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.