Analista de Atendimento Jr - Escrita Fiscal in Brazil, Indiana at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analista de Atendimento Jr - Escrita Fiscal based in Brazil.

This role is focused on delivering high-quality customer support within a tax and fiscal context, ensuring clients receive accurate, timely, and reliable assistance regarding accounting and fiscal-related software solutions. The position plays a key role in maintaining customer satisfaction by resolving inquiries via chat, supporting operational tax processes, and ensuring compliance-related clarity in day-to-day interactions. Working in a fast-paced support environment, the professional will collaborate closely with internal teams to ensure seamless issue resolution and continuous service improvement. The role also requires a proactive mindset to anticipate client needs, reduce friction, and enhance the overall user experience. It is ideal for someone who is detail-oriented, communicative, and eager to grow within the intersection of customer support and fiscal/technical knowledge. This is a great opportunity to develop expertise in both client service and tax-related operational processes within a technology-driven environment.

• Provide customer support via chat, resolving doubts and issues related to fiscal and accounting software products.
• Ensure high-quality service delivery aligned with customer experience standards and support KPIs.
• Maintain accurate and detailed records of all customer interactions in internal systems.
• Proactively identify client needs and potential issues, acting to minimize impact and improve satisfaction.
• Collaborate with internal teams to ensure efficient and effective resolution of customer requests.
• Participate in training sessions and product updates to maintain technical and functional knowledge.
• Share best practices with the support team to continuously improve service quality and consistency.
• Support clients with basic understanding of fiscal processes, including taxes, invoicing, and obligations when required.

• Technical degree completed or higher education in progress in Accounting, Human Resources, Administration, or related fields.
• Basic knowledge of tax legislation applied to fiscal department activities, including invoicing, taxation, and tax obligations.
• Previous experience in customer service or support roles.
• Familiarity with Microsoft Office and Google Workspace tools (Docs, Sheets, Slides).
• Strong communication skills, both written and verbal, with attention to clarity and accuracy.
• Ability to work in a team-oriented environment with focus on collaboration and shared goals.
• Strong organizational skills, time management, and ability to handle multiple demands.
• Analytical thinking and problem-solving abilities to support efficient issue resolution.
• Proactive attitude, adaptability, and willingness to continuously learn and improve.
• Experience with support tools such as Zendesk and background in accounting software environments is a plus.

• Comprehensive health and dental assistance plans.
• Life insurance coverage and employee support benefits.
• Meal allowance and home office assistance.
• Childcare assistance and discounted education opportunities (up to 50% on universities).
• Performance-based profit sharing (PLR).
• Partnerships with Sesc and discounts on language courses and other learning platforms.
• Wellness benefits such as TotalPass access.
• Day off on special occasions and additional employee perks.
• Consignado loan options and financial support benefits.