General Manager in Rio Rancho, New Mexico at Blakes Lotaburger

Do you want to be a leader in a well-established brand with over 70 years of history providing New Mexico’s favorite quick-service meals? Join Blake’s LOTABURGER, famous for the original Green Chile Cheeseburger. This is a great opportunity to build your leadership skills, advance your career, and share the rich flavors of our authentic New Mexico cuisine.

Blake’s LOTABURGER General Manager Benefits:

• Competitive Pay: $60,000-$70,000 annually (40 hours full-time + 10 hours overtime - paid hourly)
• Medical, Vision, and Dental benefits available within the first 60 days
• Paid time off
• 401k with company match available after 6 months (additional eligibility requirements apply)
• Long-term, short-term disability, and life insurance
• Meal discounts and more

Position Summary:

The General Manager’s (GM) role is to oversee all operations of the restaurant, including, but not limited to, ensuring customer satisfaction while maintaining profitability through diligent monitoring and controlling of food/beverage costs and labor costs. The GM is also responsible for protecting current sales volume and aggressively increasing future sales volume. Ultimately, it is the GM's duty to manage from position while running an efficient restaurant operation, providing fast, friendly customer service in a clean, sanitary atmosphere. The GM reports to the District Manager.

Essential Functions:

• Know and embody the Mission, Vision, and Core Values of Blake’s Lotaburge– KIND, TEAM, PASSION, PROCESS
• Demonstrate the highest level of customer service by being KIND and friendly to customers, especially when handling complaints
• Ensure proper preparation of each menu item the proper way, every time. Never walk past a mistake
• Possess exceptional leadership skills to motivate management staff and crew members to perform all job duties with the customer in mind
• Possess expert knowledge of both Blake’s Lotaburger General Employee Policies & Procedures, as well as Book 1 Policies & Procedures
• Ensure that all crew members comply with all of Blake’s Lotaburger Policies & Procedures
• Address management staff and crew members conduct and performance through the enforcement of company policies and procedures, career development, training, coaching, appropriate discipline, and, if necessary, discharge. Seek assistance regarding any employee relations or disciplinary issues through your direct report and the HR Department
• Ensure that the kitchen follows all applicable food safety laws at all times
• Ensure that the store safe is always secure unless in immediate use and that cash deposits are delivered to the bank according to Blake’s Lotaburger cash handling policies per Book 1
• Document all deposits per Book 1 cash handling policies and ensure that other designated managers are doing the same. Report all deposit discrepancies to your District Manager immediately
• Responsible for taking an accurate inventory of the product in your store at the required intervals and ordering in quantities that correspond with your store’s needs
• Create work schedules for all crew members on a weekly basis, ensuring the store is fully staffed, and employees are assigned shifts for their availability, while honoring your employees’ requests for time off if you are able to appropriately staff your store. Diligently monitor labor percentage
• Ensure the store follows all applicable laws, including but not limited to: food safety, premises safety, equal employment opportunity, and workers’ compensation reporting
• Educate and train your employees to comply with the above laws and regulations, encouraging compliance and proper and timely reporting of any issues or concerns
• Recruiting new crew members and managers to allow for flexible scheduling; accept & review new applications, schedule & conduct interviews, and hire qualified and motivated crew members that exemplify Blake’s core values
• Assist with training and development of all crew members to allow for proper succession planning of future shift leads and assistant managers; provide feedback on performance with all crew members
• Work with District Manager and/or Operations Manager to plan tailored ways to increase sales within the specific market, optimize food and labor costs in the restaurant
• Train management staff and crew members in appropriate inventory/ordering practices, monitoring of operations, “shopping” the store(s), and sampling products
• Follow current district and/or regional scheduling guidelines
• Work closely with the District Manager to meet all goals (food/labor/sales)
• Perform other duties/projects as assigned, including stocking shelves, receiving delivery trucks, and housekeeping

Qualifications/Requirements (Education/Training/Experience/Abilities):

• Must be 21 years old
• Ideal candidate will have a High School Diploma, two or more years of restaurant management experience, an associate’s degree in related field or equivalent experience, or college coursework in business management.
• Ability to work at least 50+ hours per week, including varying evenings, weekends, and holidays. Flexibility is critical for management-level employees.
• Ability to work on an on-call basis in emergencies.
• Appearance must be professional, neat, clean, and well-groomed. Visible neck tattoos are prohibited. All tattoos must be appropriate, and facial piercings may not be worn at work, but clear “spacers” or “piercing retainers” are allowed.
• Must be able to quickly become proficient on Blake’s Lotaburger restaurant operations, General Policies & Procedures, Book 1 StoreLevel Operations.
• Must understand health codes and procedures for handling raw meat and eggs.
• Possess moderate level computer skills to include electronic mail, Point of Sale system, and the ability to generate product orders with Blake’s Lotaburger’s computer system.
• Must possess strong teamwork and communication skills.
• Ability to read/write/speak in English.
• Bilingual in Spanish/English is a plus.
• Ability to read, understand, apply, and adhere to policies and procedures.
• Must be able to pass a pre-employment background check, including a motor vehicle record search.
• Must have a valid driver’s license, reliable vehicle, and auto insurance that meets or exceeds state minimum liability requirements.
• ServSafe Manager Certified

Essential Physical/Emotional Requirements:

• Physical requirements include: lift up to 25 lbs. unassisted and 50 lbs. assisted, ability to stand and walk for prolonged periods of time; bend, stoop, climb and reach. Ability to work in a warm/hot and at times, cold (walk-ins/freezers) environment is a must.
• Must be able to safely work with knives and other sharp objects, wearing any necessary protective equipment when needed.
• Work well with others in a team environment, often sharing tasks and/or collaborating on solutions.
• Work scheduled hours while physically present in the restaurant. Weekly schedule must include at least two evening shifts and one weekend shift, in addition to Holidays.
• Ability to see and hear.
• Ability to multitask and work under stressful conditions in a quick service restaurant environment, dealing with customers and other employees. Tolerate a reasonable amount of stress.
• Ability to handle difficult and/or sensitive situations either with customers or other employees using tactful, appropriate and effective communication.

Blake’s Lotaburger is an equal employment opportunity employer. It provides equal opportunity in all employment actions and prohibits harassment, discrimination, retaliation, or intimidation based on any status protected by applicable local, state, or federal law, including race, color, ethnicity, religion, sex (including pregnancy, gender identity, and transgender status), sexual orientation, national origin, ancestry, age (40 and over), disability (including physical and mental), genetic information, veteran status, marital and familial status, or any other characteristic protected by law.

This policy covers all employment actions and workplace conduct, and Blake’s Lotaburger will provide reasonable accommodations for qualified applicants or employees with disabilities or sincerely held religious beliefs, unless doing so would impose an undue hardship. All complaints will be investigated promptly and confidentially to the extent possible, and retaliation against individuals who raise concerns, participate in an investigation, or exercise rights under this policy is strictly prohibited.

To contact Blake’s Lotaburger’s Human Resources Department, please call 505-884-2160 Ext. 1644 or email HR@lotaburger.com.

This document does not create an employment contract, implied or otherwise, other than ‘at will’ relationship.