Support Staff Template - Monroe Community College in Rochester, New York at Monroe Community College

Monroe Community College

Position Title: Support Staff Template - Monroe Community College

Location: Rochester, NY Category: Support Staff/Civil Service Job Type: Part Time Posted On: Wed Aug 19 2026 Job Description:

Job Function:

This is a highly responsible and moderately difficult position involving operating radio, telephone and related equipment for the efficient relay of information and dispatch of personnel and equipment used in the protection of life and property. Employees receive extensive on-the-job training and must exercise precise judgment, alertness and responsiveness in emergency situations. In some jurisdictions the employee may be required to clean work areas and emergency equipment and perform routine maintenance chores. The employee reports directly to and works under the general supervision of a senior-level employee or ranking uniformed officer and is given leeway to exercise independent judgment in emergency situations. Public Safety Dispatching is a 24-hour activity, requiring dispatchers to work flexible schedules. Does related work as required.

Examples of Duties & Responsibilities:

• Answers and coordinates calls for service between the public and police, fire department, ambulance and other departments;
• Receives calls on multi-line switchboard regarding various emergencies (e.g.: fires, robberies, stolen vehicles, missing persons, etc.);
• Receives calls over "hot line" from fire departments and ambulance companies; Dispatches emergency vehicles and ambulances for emergency and routine calls; Relays calls to appropriate agencies or departments;
• Prioritizes service responses in accordance with established policies; operates computer terminal to retrieve information and relay same as needed;
• Completes and processes routine forms (ex.: stolen and recovered vehicle reports, missing persons, thefts, and complaints);
• Maintains log of phone and radio messages;
• Maintains status of emergency vehicles and/or equipment and use of facilities;
• Responds to and may administer emergency medical services to walk-ins at the fire station or location of employment;
• Maintains records and may schedule other dispatchers;
• Other administrative duties as assigned

MCC Expectations:

• Adheres to the College Code of Conduct.
• Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment.
• Maintains technological competencies utilized by the College.
• Commits to the philosophy of a comprehensive community college.
• Commits to professional growth. which includes seeking ongoing training in diversity, equity and inclusion to better serve students.

Job Requirements:

Required Qualifications:

MINIMUM QUALIFICATIONS: Graduation from high school or possession of an equivalency diploma, plus EITHER:

(A) One (1) year paid full-time or its part-time equivalent experience in two-way radio dispatching or two-way radio communications; OR,
(B) Eighteen (18) months as a volunteer for an emergency services organization, with a minimum of one hundred (100) hours of emergency services dispatching experience; OR,
(C) Graduation from a regionally accredited or New York State registered college or university with an associate's degree in Fire Science, Police Science or Criminal Justice; OR,
(D) An equivalent combination of education and experience as defined by the limits of (A), (8), and (C) above.

Preferred Qualifications:

• Bilingual and able to read, write, and speak Spanish, or other languages, proficiently

Additional Information:

Job Type: Part-Time hourly

Hours: Saturday & Sunday: 3:00 p.m. - 11:00 p.m.
Friday overnight: 11:00 p.m. - 7:00 a.m. (Saturday)
Saturday overnight: 11:00 p.m. - 7:00 a.m. (Sunday)

Salary: $24.62/hourly, 20 hours per week

Pay Transparency Disclaimer: The posted salary range represents the full salary scale for this position, which includes all pay steps within the range. The starting salary for all new hires is typically at the entry-level figure, as determined by the step placement of the Collective Bargaining Agreement. Progression through the range occurs over time based on established criteria such as length of service and performance. This range is provided to give applicants an understanding of the potential earnings over the course of a career in this role.

MCC offers a Flexible Work Policy for benefit-eligible employees. Types of flexible work arrangements include flextime/staggered shifts, remote work/telecommuting, and compressed work schedule. The availability of flexible work arrangements varies by division, department, and position, based upon business and operational needs. Limitations to flexible work arrangements are outlined in the official policy.

Prohibition of Remote Work Outside New York State: Remote work locations outside New York State are not authorized by the College due to out-of-state tax and regulatory implications. In limited circumstances, prompted by business or operational needs, the College may approve requests to work remotely outside of New York State, on a short-term, temporary basis.

Monroe Community College prohibits discrimination based on race, color, religion, sex, sexual orientation, pregnancy, familial status, gender identity or expression, age, genetic information, national or ethnic origin, physical or mental disability, marital status, veteran status, domestic violence, victim status, criminal conviction, or any other characteristic or status protected by state or federal laws or College policy in admissions, employment, and treatment of students and employees, or in any aspect of the business of the College.

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