Customer Service Representative in Fayetteville, North Carolina at Pivot Parking LLC

CSR/Front Desk Parking Operations

To provide professional, courteous, and efficient customer service to all patrons entering the Parking office ensuring a positive experience and smooth operation of parking services.

Schedule: Mon – Friday 8am – 5pm with 1 hour lunch.

Key Responsibilities:

Customer Interaction

- Respond promptly to inquiries via phone, email, and in-person regarding parking services, rates, locations, and policies.

- Assist customers with parking issues including Citations, payment disputes, and access problems, taking in house / over the phone Citation payments.

- Provide clear and accurate information about parking regulations and enforcement.

Operational Support

- Report malfunctions or maintenance needs to appropriate personnel / If complaint is brought to your attention.

- Assist in distributing parking permits and managing account information.

Issue Resolution

- Handle complaints and resolve conflicts in a professional and empathetic manner.

- Escalate complex issues to supervisors when necessary.

- Maintain records of customer interactions and resolutions.

Compliance and Safety

- Ensure customers are informed about parking rules and safety guidelines.

- Support enforcement efforts by documenting violations or suspicious activity.

- Ensure a clean organized workspace.

Administrative Duties

- Maintain accurate logs and reports related to customer service activities.

- Process payments, and adjustments as authorized.

- Assist with data entry and recordkeeping for parking operations.

Qualifications:

- Strong communication and interpersonal skills.

- Ability to remain calm and professional under pressure.

- Familiarity with parking systems and basic computer applications.

- Customer service experience preferred.