Regional Director of Operations in Las Colinas, Texas at Cima Senior Living

CIMA Senior Living is dedicated to providing exceptional senior living experiences through compassionate care, personalized services, and welcoming communities. Our mission is to create environments where residents feel valued, supported, and empowered to enjoy a fulfilling quality of life.

Through a commitment to excellence, resident-centered care, and strong community relationships, CIMA Senior Living strives to make a positive difference in the lives of residents, their families, and our team members.

About The Role

The Regional Director of Operations is a senior leadership role responsible for overseeing and optimizing operational performance across multiple locations within the assigned region. Reporting to executive leadership, this position ensures that strategic objectives are translated into effective day-to-day practices, driving operational excellence, financial performance, and a consistent, high-quality experience for internal and external stakeholders. The Regional Director of Operations will collaborate closely with cross-functional leaders in Admin and other departments to standardize processes, implement best practices, and foster a culture of accountability, continuous improvement, and service excellence. This is a salaried, full-time position requiring strong leadership, analytical, and communication skills, as well as the ability to manage complex, multi-site operations in a dynamic environment.

What You'll Do

• Provide strategic leadership and oversight for all operational activities across the assigned region, ensuring alignment with organizational goals and administrative standards.
• Develop, implement, and monitor regional operational plans, policies, and procedures to drive efficiency, quality, and compliance.
• Oversee day-to-day operations of multiple locations, ensuring consistent execution of best practices and adherence to company standards.
• Analyze operational performance metrics, financial reports, and key performance indicators (KPIs) to identify trends, risks, and opportunities for improvement.
• Collaborate with executive leadership and the Admin department to translate organizational strategy into actionable regional initiatives and operational priorities.
• Lead, mentor, and develop regional and site-level leaders, fostering a high-performance culture focused on accountability, collaboration, and continuous improvement.
• Establish and maintain effective communication channels with location managers to ensure clarity of expectations, timely issue resolution, and alignment on goals.
• Drive initiatives to optimize resource utilization, including staffing, scheduling, and budgeting, while maintaining high service and quality standards.
• Ensure compliance with all relevant policies, regulations, and standards, including internal controls, risk management, and safety protocols.
• Partner with HR, Finance, and other support functions to support talent acquisition, employee engagement, training, and professional development across the region.
• Lead or support change management initiatives, including new system implementations, process changes, and organizational restructuring within the region.
• Develop and manage regional budgets, forecasts, and financial targets, taking corrective actions as needed to meet or exceed performance expectations.
• Build and maintain strong relationships with internal stakeholders, vendors, and external partners to support regional operational needs and objectives.
• Identify and share best practices across locations, championing standardization while respecting local requirements and constraints.
• Prepare and present regular reports, updates, and recommendations to senior leadership on regional performance, challenges, and strategic opportunities.

Qualifications

• Bachelor’s degree in Business Administration, Management, Operations, or a related field; advanced degree (MBA or equivalent) preferred.
• Proven experience in multi-site operational leadership, preferably in a Regional Director, Area Director, or similar senior operations role.
• Demonstrated success in managing complex operations and teams across multiple locations or regions.
• Strong understanding of administrative operations, including policy development, process optimization, and compliance.
• Proficiency in analyzing financial statements, budgets, and operational KPIs to inform decisions and drive performance.
• Exceptional leadership and people management skills, with experience coaching and developing managers and cross-functional teams.
• Excellent communication, negotiation, and interpersonal skills, with the ability to influence at all levels of the organization.
• Track record of leading successful change initiatives and implementing new processes or systems across multiple sites.
• Strong problem-solving and decision-making abilities, with the capacity to manage competing priorities in a fast-paced environment.
• High level of organizational skills and attention to detail, with a focus on consistency, quality, and continuous improvement.
• Ability to travel regularly within the assigned region, as needed to support locations and business needs.
• Proficiency with common business software and tools (e.g., MS Office, spreadsheets, presentation tools, and relevant operational systems).