Order Management Lead in Richfield, Wisconsin at PS Seasonings

• Own daily fulfillment execution for assigned orders, including customer wanted dates, required ship dates, internal readiness deadlines, and special handling requirements.
• Review today’s commitments and look ahead 1–2 weeks to identify inventory, scheduling, and shipping risks.
• Maintain order visibility through picking, packing or staging, and shipment handoff; follow exceptions through resolution.

• Partner with Planning on production timing and job priorities needed to support customer commitments; Planning retains control of the production schedule.
• Track expected production completion and confirm finished goods are received, quality-released, and physically available to pick.
• Work with Inventory Control, Quality, and Production to resolve shortages, holds, transfers, and inventory discrepancies.

• Set daily fulfillment priorities based on due dates, inventory availability, routing requirements, and carrier pickup cutoffs.
• Direct assigned pickers and packers; assist with fulfillment work as needed and monitor progress throughout the shift.
• Coordinate dedicated and floating associates through Warehouse Operations; escalate competing labor priorities to warehouse leadership.
• Ensure accurate picking, packaging, staging, scanning, and readiness for LTL, FTL, or small-parcel shipments as applicable.

• Provide proactive, accurate status updates to Customer Service when product availability or shipping commitments are at risk.
• Coordinate order changes, partial shipments, expedited requests, and exceptions with appropriate departments.
• Escalate unresolved issues early, document the recovery plan, and confirm follow-through.

• Use Deacom or comparable ERP/WMS tools to monitor open orders, inventory, production status, and fulfillment progress.
• Reinforce accurate scanning, inventory movements, and timely shipping transactions.
• Identify recurring fulfillment errors and improve standard work, productivity, accuracy, and communication.

• 3+ years in warehouse operations, fulfillment, shipping, logistics, or manufacturing/distribution.
• At least 1 year directing daily work, coordinating warehouse priorities, or serving in a lead capacity (formal supervisory title not required).
• Hands-on ERP/WMS experience managing order status, inventory availability, and fulfillment transactions.
• Demonstrated ability to prioritize orders against deadlines, resolve exceptions independently, and coordinate across functions.
• Strong communication, organization, follow-through, computer skills (including Excel and Outlook), and willingness to perform hands-on warehouse tasks.

• Experience in food manufacturing, CPG, distribution, or deadline-driven fulfillment.
• Familiarity with Deacom, warehouse scanning, inventory accuracy, and customer-specific shipping requirements.
• Experience with LTL, FTL, or small-parcel shipping; experience improving SOPs and fulfillment metrics

HOURS: 7:00AM - 3:30PM, this schedule may need to flex based on needs of the business, some OT may be required.