Field Service Coordinator in Belgrade, Minnesota at Bayer Built Woodworks
Job Description
JOB TITLE: Field Service Coordinator
Bayer Built Woodworks is a premier manufacturer and distributor of high-quality interior and exterior doors, millwork, and stair systems.
As a family-owned company based in Minnesota, we proudly serve the Midwest with industry-leading service, exceptional craftsmanship, and a deep commitment to customer success.
Our team is passionate about providing reliable products and outstanding support to builders, dealers, and homeowners alike. At Bayer Built, we believe our people are the foundation of our continued success, and we’re dedicated to fostering a culture of integrity, safety, and growth.
THE QUICK DETAILS:
- Job Type: Full-time
- Pay: Starting at $30-$35/hour
- Hours: Various, Monday-Friday
BENEFITS:
- Health insurance
- Dental insurance
- Team Member Life Insurance / Dependent Life Insurance
- Short & Long -Term Disability
- 401(k) - 401(k) matching
- Paid Vacation & ESST Time
- Holiday Pay
- Minnesota Paid Family & Medical Leave
- Hospital Indemnity, Accident and Critical Illness Insurance
JOB SUMMARY:
Complete field service requests to repair products that have defects or warranty issues. Ensure customer satisfaction with Bayer Built Products and Services.
ESSENTIAL FUNCTIONS:
- Schedule Field Service work and repair of Millwork products
- Travel to Bayer Built territories to complete warranty work
- Field repair interior and exterior door issues
- Skilled craftsmanship
- Excellent communication skills
- Coordinate with Field Service Coordinator paperwork and schedule appointments with customers
- Gather and inspect product
- Follow up with production team leaders issue identified
- Completes necessary credit paperwork for customers
- Follow up with internal contact to identify product concerns
- Identify charge backs to vendors
SECONDARY RESPONSIBILITIES:
- Computer tracking and reporting for completed types of work and analysis of issues
- Follow up with Quality Control / Team Leader
NECESSARY KNOWLEDGE, SKILLS & ABILITIES:
- Must have understanding of Bayer Built Woodworks products
- Attention to detail
- Possess valid driver’s license and a clean driving record (willing to travel in rural and metro areas)
- Must be able to work independently
EDUCATION AND EXPERIENCE:
- High School Diploma
- Finished Carpenter experience required
- Experience working with Bayer Built products
Required Work Hours: Various, Monday - Friday
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