Client Success & Growth Manager (20 hours per week) in Washington, District of Columbia at Aerobodies Fitness Company Inc

Aerobodies is seeking a proactive, relationship-driven Client Success & Growth Manager to help strengthen client relationships, coordinate service delivery, and identify opportunities for continued growth.

This is a dynamic role that combines client account management, project coordination, and business development support. The ideal candidate enjoys building relationships, thrives on organization and follow-through, and takes pride in creating an exceptional client experience.

We're looking for someone who doesn't just manage tasks but anticipates needs, solves problems, and helps move things forward.

Client Relationship Management

• Serve as a primary point of contact for assigned client accounts, building strong and lasting relationships.
• Maintain regular communication with clients to understand their needs, priorities, and satisfaction.
• Coordinate client meetings, check-ins, and follow-up activities.
• Proactively identify and resolve client concerns, escalating issues when appropriate.
• Ensure clients feel supported, informed, and valued throughout their engagement.

Account Growth & Retention

• Monitor existing client accounts to identify renewal, retention, and expansion opportunities.
• Track contract milestones, renewal dates, and service commitments.
• Identify opportunities to introduce additional Aerobodies services and programs, including WellTeamStudio.
• Support leadership with client proposals, renewals, and account expansion activities.
• Maintain accurate client and opportunity records within the CRM.

Project & Operational Coordination

• Track client projects, deliverables, timelines, and responsibilities to ensure commitments are met.
• Coordinate with internal teams to facilitate timely, high-quality service delivery.
• Monitor project progress, identify potential delays, and proactively follow up on outstanding items.
• Maintain organized project trackers, client documentation, and status updates.
• Support the development and improvement of internal processes and workflows.

Client Onboarding & Engagement

• Coordinate the client onboarding process from signed agreement through successful service launch.
• Ensure client information, intake materials, scheduling, and kickoff activities are completed.
• Establish clear communication regarding expectations, deliverables, and next steps.
• Help create a consistent, professional, and seamless experience throughout the client journey.

Reporting & Communication

• Provide regular updates to leadership regarding client activity, project progress, potential risks, and growth opportunities.
• Maintain accurate records of client interactions and follow-up commitments.
• Collaborate with leadership and internal teams to prioritize activities and address client needs.

Required

• At least 4 years experience in client success, account management, customer relationship management, project coordination, or a related role.
• Excellent interpersonal and communication skills with a strong customer-service mindset.
• Exceptional organizational skills and attention to detail.
• Ability to manage multiple client accounts, competing priorities, and deadlines.
• Demonstrated ability to take initiative, solve problems, and follow through on commitments.
• Proficiency with project management tools and common business applications.
• Ability to work independently while collaborating effectively with internal teams.

Preferred

• Experience supporting business-to-business (B2B) clients or service-based organizations.
• Experience or basic understanding or Government Contracting
• Experience with client retention, account growth, or business development.
• Familiarity with Asana, Google Workspace, or similar platforms.
• Experience coordinating client onboarding, contract renewals, or service delivery.
• Experience in wellness, corporate health, employee engagement, or related industries.

In this role, success means:

• Clients receive consistent, proactive communication and exceptional service.
• Client projects and deliverables stay organized and on track.
• Contract renewals and potential account risks are identified early.
• Opportunities for account growth and expanded services are consistently identified.
• Internal teams have the information and coordination needed to deliver results.
• Client onboarding and ongoing engagement are smooth, professional, and repeatable.

You'll be a great fit if you're a natural relationship builder who also loves bringing structure and organization to a fast-moving environment.

You are comfortable taking ownership, anticipating what needs to happen next, and following through without constant direction. You enjoy working with people, improving processes, and contributing directly to client satisfaction and business growth.

Most importantly, you take pride in creating positive client experiences while helping the business operate more effectively.

If you're an organized, motivated professional who enjoys building client relationships, driving results, and helping businesses grow, we'd love to hear from you.

Please submit your resume and a brief introduction outlining your relevant experience.