Administrative Assistant-Plano-Full time position at AMERICAN GI FORUM - NVOP – Plano, Texas

About the Company

American GI Forum - National Veterans Outreach Program is a nonprofit organization. Our mission is to establish and maintain a comprehensive community service agency with a diversified funding source serving the needs of Veterans, their families, and other individuals of the community who are in need. Our goal is to establish innovative programs of service for the contemporary needs, through an expansion and growth policy that will seek complimentary services that will generate self-sustaining mechanisms for the organization.

SUMMARY

The Administrative Assistant facilitates the efficient operation of the assigned department by performing a variety of clerical and administrative tasks.

RESPONSIBILITIES & DUTIES

NOTE: These job duties are not all-encompassing of the responsibilities and duties (or other terms) that are required of the employee and may change at any time with or without notice.

• Answers and transfers phone calls, screening when necessary.
• Welcomes and directs visitors and clients.
• Answers inquiries by visitors regarding programs, policies, procedures, forms and documents or other questions concerning Veteran benefits.
• Periodically interface with our Intake Specialist and responsible to assume his duties when they are away from their duty position.
• Maintains filing systems as assigned.
• Posts information to agency records and modifies forms or records. Posts, maintains, and files forms, records, and reports.
• Retrieves information as requested from records, email, minutes, and other related documents; prepares written summaries of data when needed.
• Assists with Veteran intake form and financial disclosure forms; obtains proper Veteran status verification (DD Form 214, etc.), identification and residency as well as family composition and documentation.
• Obtains copies of eviction notices, demands for utility payments with threat of cut-off, documentation concerning employment and other sources of income.
• May contact a Service Provider for a Veteran referral; such contracts are completed personally by a Volunteer.
• Prepares agendas and schedules for meetings.
• Records and distributes minutes or other records for meetings.
• Maintains office supplies and coordinates maintenance of office equipment.

SKILLS & COMPETENCIES

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Proficient in Microsoft Office Suite.
• Excellent organizational skills and attention to detail.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Ability to work independently.

REQUIREMENTS & QUALIFICATIONS

• High school diploma or GED.
• One year of experience in an administrative role.
• Veteran or Veteran’s spouse preferred (copy of DD Form 214 needed).
• Must pass a background check.

PHYSICAL DEMANDS

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

WORK ENVIRONMENT

While performing the duties of this position, the employee will conduct office work, meet with clientele, and team members, and at times travel offsite to conduct business. Employee may be exposed to varying weather conditions. Employee will also be required to work in varied office and residential environment based on assigned caseload. Employee will be able to handle and de-escalate situations that may arise while at work.

BENEFITS

• Retirement Program
  • 6% Employer matching (after 1 year of employment; 100% vested)
• $500, company-provided, monthly allowance for:
  • Dental insurance
  • Health insurance
  • Vision insurance
• 12 hours (monthly) of PTO (after completed probationary period)
• Employer provided life insurance
• 5% salary increase after completing probationary period
• Cell phone stipend (paid quarterly)
• 14 paid holidays

It is the policy of the Company to be an Equal Opportunity Employer that protects applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training classification and other aspects of employment on the basis of race, color, religion, sex, (including pregnancy), disability, age, national origin and genetics. It’s also the policy of the Company to hire individuals solely upon the basis of their qualifications and ability to do the job to be filled. The American GI Forum National Veterans Outreach Program (NVOP) is committed to assuring equal opportunity and equal access to services, programs and activities for individuals with disabilities. It is the policy of NVOP to provide reasonable accommodation to a qualified individual with disabilities to enable such individual to perform the essential functions of the position for which the individual is applying and for which the individual is employed. Additionally, it is the policy of the NVOP to provide reasonable accommodation for religious observers. The policy applies to all employment practices and actions. It includes, but is not limited to, recruitment, job application process, examination and testing, hiring, training, disciplinary actions, rate of pay or other compensation, advancement, classification, transfer, reassignment and promotions.