CUSTOMER SERVICE REPRESRENTATIVE at GRAVIS – Rolling Meadows, Illinois

Job Description

Job Title: Customer Service Representative Department: Sales

Reports to: Regional Customer Service Manager Location: Rolling Meadows, IL

About Gravis:

Gravis is one of North America's largest providers of bulk transportation packaging solution. A platform investment of New Water Capital a middle market private equity firm, the business has been built through the acquisition of five leading players within the bulk transportation packaging category and is a North American leader in consultative and custom packaging solutions for blue chip industrial players in food & beverage, chemicals, and materials. Gravis is differentiated in its approach by behaving like a partner, not a broker, and the addition of experts in different product categories creates significant opportunity to cross-sell to a large set of blue-chip customers, benefit from additional scale in sourcing, and bring a professional approach to the space.

Position Overview

As a Customer Service Representative (CSR), you will play a pivotal role in ensuring exceptional service delivery to our clients. Acting as a primary point of contact, you will engage with customers to address inquiries, resolve issues, and facilitate seamless communication between various internal departments and external stakeholders. This position requires a strong customer centric mindset, excellent communication skills, and the ability to thrive in a fast-paced environment.

Responsibilities:

· Supporting customer needs by answering questions, processing quotes, and placing orders.

· Developing a thorough understanding of the customer's unique product specifications, requirements, and needs.

· Proactively Communicating with customers over the phone and via email.

· Act as a liaison between our customers, Sales Executives, & manufacturing facilities, providing product and service solutions.

· Other duties as assigned

· Work with logistics and leaders at our plants to discuss inventory status to keep customers informed.

· Manage VMIs, stocking programs and customer inventory programs with team.

· Use of CRM and NetSuite to document sales and service activities.

Required Skills/Abilities:

· Strong relationship building skills.

· Strong communication (written and oral) skills

· Active listener

· Able to prioritize, multitask and demonstrate time management skills.

· Self-motivated; organized planner with high attention to detail

· Desire and ability to acquire product knowledge.

· Exhibits problem-solving skills and ability to adapt to a changing environment

· Experience working in a high-performance team environment.

· Demonstrates values of trust, loyalty, integrity, and honesty

· Has a positive attitude

Education and Experience:

· Five to seven (5-7) years customer service experience

· Bachelor's degree in communication, Business Administration, or equivalent relevant experience

· Business to Business, Packaging, Manufacturing, a plus

· Systems Skills: Proficiency with NetSuite, Internet and Microsoft Office Suite including Excel and Outlook.

Physical Requirements:

· Sitting for long periods of time

**Must be located in Rolling Meadows, IL**