Cash Posting & Customer Service Coordinator at Marion Health – Marion, Indiana

The Coordinator Cash Posting & Customer Service works closely with the Revenue Cycle officer to ensure training and oversight to staff in receiving, preparing and posting receipts for Hospital & Physician services while ensuring posting accuracy of receipts and contractual allowance. Duties include maintaining a daily cashier reconciliation recap, reporting any discrepancies to management, coordinating with the accounting department the daily and monthly balancing of accounts receivable to the general ledger. Other duties include cash clearing, self pay credit balances and unidentified accounts.

• The Coordinator Cash Posting & Customer Service will maintain knowledge of Hospital & Physician managed care contracts and state and federal guidelines. Duties include maintenance of policies and procedures in coordination with the Revenue Cycle Officer to ensure standard procedures are followed and will inform management of any unusual and significant issues that may affect the timely daily balancing of the accounts receivable.
• The Coordinator Cash Posting & Customer Service is responsible for protecting all health information and following all compliance and behavior policies and procedures, accurate posting of all payment, adjustment, discount, and denial information in a timely manner and building security protecting unauthorized entry into employee only access areas. Performs other duties as assigned.

• High School Diploma or its equivalent
• Two (2) years’ experience in a cashier role.

• Cash posting and customer service experience in a hospital or physicians business office.
• Medical billing or other knowledge gained in a healthcare business office

• Ability to train staff on all functions of the department.
• Manage staff productivity and accountability and address areas as needed
• Excellent communication skills to effectively and tactfully communicate with patients and their families and guests, co-workers, managers, providers and other hospital personnel on a one-to-one basis using appropriate grammar, vocabulary and word usage presenting a professional image as a representative of Marion Health.
• Ability to negotiate effective working relationships and develop positive resolution to conflict.
• Interpersonal skills necessary in order to carry out duties in a professional manner, as well as the ability to work well under stress.
• Excellent time management, and organizational skills.
• Ability to problem solve, multi-task in a fast-paced setting and work well in a team environment.
• Developed computer skills to include proficiency with Microsoft Office, telephone system and the ability to learn and proficiently perform computer applications related to department operations and job function.
• Excellent customer service skills.
• Analytical and basic math skills for determining appropriate reporting.
• High degree of accuracy with concentration and close attention to detail.
• Ability to be discreet and protect the integrity of any confidential matter or information encountered during the performance of job duties.

• Typical office environment with prolonged sitting and occasional standing and walking.
• Work subject to interruption and occasional high stress levels.
• Works with highly confidential / protected health information.
• Ability to work occasional extended hours, evenings and/or weekends based on the needs of the department.

• Use of personal computer and other standard office equipment including but not limited to : telephone, fax, copier, calculator, and scanners.
• Repetitive wrist, finger and hand movement.
• Occasional manipulation of large volumes of books, charts, reports or files.
• Lifts supplies or equipment up.
• Lifting, pushing, pulling, walking sitting, reaching, bending, kneeling or stooping to perform duties in a safe manner.