Receptionist/Scheduler in Abilene, Texas at Abilene Goodwill Industries

POSITION SUMMARY:

Performs other clerical duties as assigned; answer and route incoming phone calls and pedestrian traffic, communicate with Truck Drivers regarding schedule changes if needed, ensure lobby area and copy room are maintained in a neat and orderly manner, distribute incoming mail appropriately, and forward job applicants as appropriate. Attendance is critical.

EDUCATION / EXPERIENCE:

· High School/GED required

· Customer Service experience required

· Experience with computer programs required (Microsoft Word, Excel, Outlook, etc)

· Experience with office equipment required (multi-line phone system, fax machine, copier, etc)

QUALIFICATIONS / SPECIFIC SKILLS / KNOWLEDGE:

· Ability to handle sensitive situations and confidential information

· Ability to effectively prioritize

· Ability to remember and follow instructions

· Possess exceptional verbal communication and interpersonal skills

· Ability to work independently on assigned tasks as well as to accept direction as appropriate

· Ability to positively interact and communicate with all levels of the organization and public

RESPONSIBILITIES & DUTIES:

(E – Essential function of job duties)

· Greet and direct all visitors; including admin visitors and participants of the Career Center. (E)

· Answer and return all phone calls in a timely manner; respond to voice messages appropriately and provide callers with accurate information. (E)

· Sort and distribute mail and facsimiles. (E)

· Ensure that lobby is not left unattended, and is locked up at close of business. (E)

· Coordinate with Executive Assistant and relevant admin staff regarding deliveries (supplies, food, etc.) and special visitors/phone calls.

· Assist in job application workflow, maintain files and assist job seekers with application completion. Confidentiality is critical. (E)

· Troubleshoot and coordinate with postage meter representative to maintain appropriate postage and resolve issues.

· Schedule donation pick-ups accurately and in a timely manner when applicable.

· Organize and maintain records, enter data and produce documents as requested. Confidentiality is critical. (E)

· Keep surroundings neat and clean, including lobby and copy room.

· Deescalate potential issues and troubleshoot appropriately.

· Communicate appropriately and positively with coworkers and others, operating as a team player.

· Perform other duties & responsibilities as assigned by supervisor.