Performance Module Administrator (Special Duty Assignment or Term-Limited Temporary) at King County – Seattle, Washington

Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. This role will apply equity and social justice principles that exemplify shared values, behaviors, and practices in all aspects of the work. As the Performance Module Administrator you will:

• Provide support to the NEOGOV Perform module and overall platform in collaboration with HR Operations team and business partners, ensuring functionality and accessibility.
• Perform incident investigation and escalation to ensure minimal disruption, troubleshoot issues with NEOGOV and/or systems and software that interact with NEOGOV.
• Assist the NEOGOV HR Application Supervisor in developing and improving processes, procedures, and/or policy recommendations and workplans.
• Assist with updating documentation, user manuals, and instructions in multiple media formats to enhance user accessibility and understanding.
• Contribute to delivering technical training and programs to support enterprise alignment, ensuring the effective utilization of HR systems.
• Collaborate with the NEOGOV HR Application Supervisor with review, analysis, and system functionality configuration, making improvements as necessary.
• Document standard work and processes to maintain consistency and ensure efficiency in system operations.
• Participate in regular audits to maintain system standards and security role alignment to enhance data integrity and access control.
• Use digital ticketing solution to troubleshoot, document, and resolve system issues and challenges that require a greater level of system access and technical acumen.
• Develop and support queries, reports, dashboards, and metrics in support of system auditing, decision making, and data integration with other HR data sources, fostering data-driven practices.
• Identify and prioritize gaps and needs to meet business requirements, recommend solutions to increase alignment with established priorities and initiatives to ensure HR system support of organizational strategic goals.
• Perform other duties as assigned.

Minimum Qualifications

• Three years of experience with enterprise resource planning (ERP) systems with human resource information systems, applicant tracking systems, learning management software; OR
• Any equivalent combination of experience and education which provides the applicant with the desired skills, technical and functional knowledge, and ability required to perform the work.

Other Qualifications

• Customer service-oriented and skilled at working effectively and cooperatively with individuals from diverse backgrounds.
• Knowledge in the application of complex functional analysis, automated systems testing procedures, data analysis, design, and troubleshooting applications.
• Knowledge of business improvement process methodologies.
• Skill in performing complex troubleshooting, technical problem solving, and systems analysis.
• Self-starter who can lead and participate as a member of a self-directed work team and collaborate with team members.
• Knowledge of human resources practices, processes, and procedures throughout the employee life cycle.
• Familiarity with public records; ability to identify and handle confidential and personally identifiable information (PII).
• Knowledge of general training and development practices and standards sufficient to support working with human resource professionals with varying degrees of technology proficiency.
• Proven ability to independently analyze, problem solve and collaborate with others to recommend known and/or creative solutions.
• Possess a proven continuous improvement and growth-oriented mindset.
• Skill in oral and written communication and persuasion sufficient to conduct technical training, manage communications in support of implementation efforts, and present to audiences with varying levels of expertise.
• Strong auditing, risk assessment, and compliance skills.
• Forward thinker who identifies methods for system efficiencies and work solutions.
• Knowledge and understanding of organizational business systems and practices, business systems integration and design, workflow analysis, and process re-engineering.
• Ability to write system documentation, create data dictionaries, and understand technical specifications.

Desired Qualifications

• Experience with NEOGOV Insight, Onboard, Perform, eForms, and Learn modules.
• Experience with PeopleSoft.
• Experience as a liaison between technology and human resource professionals.
• Knowledge of King County HR policies, practices, and procedures.
• Experience in a unionized and political work environment.
• Experience with Microsoft 365.

Work Schedule
This position is non-exempt from the provisions of the Fair Labor Standards Act and therefore overtime eligible. Employees are paid on a bi-weekly schedule, every other Thursday, comprising a 40-hour workweek, normally 8:00 a.m.-5:00 p.m., Monday through Friday. This position is not represented by a union and is classified as a Functional Analyst III: class code: 733501.

Teleworking Requirement
The Department of Human Resources has a hybrid workforce with employees working both onsite and from home. The work associated with this position is currently being performed predominantly through telework, complemented with onsite work and meetings as needed. Frequency of onsite work will vary based on business and operational needs. Employees must reside in Washington State and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Employees will be provided with a County issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

For more information, contact:
Jen Montoya, Senior HR Analyst at Jen.Montoya@kingcounty.gov

Who May Apply:
This recruitment is open to King County employees and the public and will be used to fill one Term-Limited Temporary (TLT) position or Special Duty Assignment(SDA). The assignment is anticipated to last until December 31, 2025. Current King County employees will receive first consideration in the process.

• TLT’s are open to all King County employees and the public. King County values diverse perspectives and life experiences.
• SDA’s are open to current King County career service or appointed employees who have passed their initial probationary period. Employees selected for special duty will be compensated based upon the provisions of the collective bargaining agreement or Coalition Labor Agreement for their base assignment.

Selection Process
Forms and Materials Required

1. An online employment application completed at www.kingcounty.gov/jobs.The employment history should go back at least 7 years if you have 7 years of employment, or more to include all relevant experience. Resumes will not be accepted in lieu of a completed application. All relevant experience must be included in the application.
2. A cover letter no more than two pages summarizing how you meet the required experience, qualifications, knowledge, and job skills listed above in the job posting. In addition, please share why you are interested in this position. This is a required application material. If a cover letter is not received, your application will be considered incomplete and will not be considered.

Applicants will be screened for competitiveness, completeness, and written communication skills. Initial screening will be based on a review of application materials and cover letter. The most competitive candidates will be invited to participate in a series of one or more interviews.

Forbes named King County as one of Washington State's best employers.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.