Insurance Enrollment Specialist/Community Health Worker at Healthy Connections – Hot Springs, Arkansas

Do you want a career where you can directly help people access healthcare and essential resources? Healthy Connections is seeking an Insurance Enrollment Specialist/Community Health Worker to guide individuals and families through the health insurance process and connect them to the community support they need. This role is ideal for someone who thrives on building relationships, solving problems, and reducing barriers to care.

• Guide patients through the health insurance enrollment process, including Qualified Health Plans, Medicaid, and CHIP.
• Provide education on plan options, benefits, costs, and available financial assistance.
• Conduct outreach and community education to raise awareness of coverage and services.
• Assist patients with accessing resources such as food, housing, transportation, and legal support.
• Collaborate with community partners and maintain up-to-date knowledge of local resources.
• Document all services in the Electronic Health Record (EHR) and support Healthy Connections initiatives.

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Must obtain a Health and Life insurance license for the State of Arkansas (support provided for training/certification).
• Certified Community Health Worker (CHW) certification through the Arkansas Community Health Worker Association (ARCHWA), or commitment to obtain within 12 months of hire.
• Valid Arkansas driver’s license and reliable transportation required.
• Bilingual (Spanish-English) applicants strongly encouraged to apply.
• Experience in community outreach, engagement, or health education preferred.
• Strong communication, problem-solving, and organizational skills.
• Comfortable with Microsoft Office and electronic systems.

This position is based in Hot Springs with travel in the surrounding service area for outreach and community events. Travel requirements can vary, but no overnight travel is expected, and mileage is reimbursed.

The typical schedule is Monday through Thursday, 7:45 a.m. to 6:00 p.m. However, some evening and weekend hours may be required to support events and outreach activities. Flexibility is important in this role, as community needs may extend beyond traditional clinic hours.

Healthy Connections provides onboarding and ongoing training to ensure staff have the knowledge and resources they need to succeed. Candidates will also complete state-required training and certifications for this position, with support from Healthy Connections to maintain compliance and best practices.

This role offers the opportunity to gain valuable experience in both insurance enrollment and community health work. While career paths vary, successful team members often find opportunities to grow into expanded roles within Healthy Connections’ community outreach, patient services, or other healthcare support programs.

The Insurance Enrollment Specialist/Community Health Worker works independently in the community while also being part of a larger team of CHWs and outreach staff. The role involves significant interaction with patients, co-workers, and community partners, making strong communication and relationship-building skills essential.

• Comprehensive benefits package including health, dental, and vision coverage.
• 401(k) retirement plan with employer match.
• Paid time off and tuition reimbursement for professional growth.
• Meaningful work that directly impacts the community.

Healthy Connections is a Federally Qualified Health Center (FQHC) dedicated to providing high-quality healthcare services across Western and Central Arkansas. With more than 25 years of service, we are committed to improving community health through compassionate, patient-centered care.

Healthy Connections, Inc. is an Equal Opportunity Employer and Provider.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local laws.

If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaintfilingcust.html, or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Ave., S.W., Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at program.intake@usda.gov.