IT HELP DESK SUPPORT REPRESENTATIVE at VNA – Rancho Cucamonga, California

VNAcare, a not-for-profit leader in home care, is looking for dedicated healthcare professionals to join our hospice team.

Join our team and provide compassionate care to patients in your community! We are a leader in Hospice services that offers the best programs available in San Bernardino, Riverside and Eastern Los Angeles counties. Come on board with us as a Help Desk Representative!!!

With offices throughout Southern California, you can become part of the team who continues to be a leader in providing professional and comprehensive care to critically, chronically or terminally ill patients in our community.

Our clinicians enjoy flexible schedules including limited weekends/after-hours/on-call which promotes a healthy work-life balance.

We offer competitive salaries, mileage reimbursement and a comprehensive orientation/on-the-job training program.

The Help Desk Representative position is open in our Rancho Cucamonga location and surrounding areas. This is a Per-Diem position during the day shift.

Requirements of the Help Desk Representative:

• Associates degree in a computer related field preferred
• Basic to intermediate level knowledge of Windows Desktop operating systems is required.
• Ability to resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Basic understanding of Active Directory and network troubleshooting.
• Ability to explain technical issues to a non-tech users.

Help Desk Representative Duties Include:

• Provides telephone support for Microsoft Windows applications and operating systems, Google Business Apps, e-mail, VPN access and network support with remote locations and field personnel.
• Serves as first point of contact for all internal technology problems and requests, providing timely and professional support via multiple communication outlets.
• Assists with internal physical moves of PCs, telephones, and other equipment.
• Provision laptops, desktops, and mobile devices for users.
• Respond to tickets, emails, and Help Desk calls promptly and in a professional manner.
• Follows up on unresolved issues and projects.
• Equipment disposal support and process, asset tagging and reviewing physical inventory on a monthly basis.
• Software installation; perform either independently or with the assistance of other IT personnel with the installation and configuration of system and application software as needed.

For assistance in applying for a position with VNAcare, please contact the Human Resources Dept. at (909) 624-3574.

EEO, M/F/Protected Veterans/Individual with Disability