Business Operations Manager at ELITE MARINE AC LLC – Fort Lauderdale, Florida

The Business Operations Manager is the operational and financial backbone of Elite Marine A/C. Paired with a Field Operations counterpart who runs everything on the water, this role owns everything that happens in the office — billing, collections, inventory control, purchasing, quoting, customer experience, ERP, and the administrative team that supports it all. You will also play a central role in integrating acquired companies onto Elite's systems and standards. This is a builder's role. You will stand up new programs (PO process, truck-stock accountability, NPS), lead a major ERP migration to SimPro, and put the systems in place that let us confidently scale from $5M to $30M in revenue.

What You'll Own

Back-Office Team Leadership

• Directly manage the administrative staff (Administrator and Receptionist / Administrator), setting clear expectations, KPIs, and day-to-day priorities.
• Work cross-functionally with service coordinators / dispatchers, billing & AR, and parts & inventory — owning the back-office processes they execute even where the reporting line sits elsewhere.
• Build the operating rhythm: daily huddles, weekly planning, and crisp hand-offs with Field Operations.
• Grow and develop the administrative team as the business scales and acquires businesses — including hiring additional support as volume demands.

Billing, Accounts Receivable & Cash Conversion

• Dramatically compress the billing cycle: invoice within 0-24 hours of service completion on time-and-materials work.
• Stand up and enforce a progress-billing cadence on refits and larger projects — mobilization, milestone, and retention billing — so cash keeps pace with work in the water.
• Own DSO, AR aging, and collections cadence; partner with accounting to keep cash flowing.
• Ensure job-cost accuracy so every invoice is right the first time and disputes are rare.

Inventory, Truck Stock & Purchasing

• Close the truck-stock black hole: stand up a replenishment, cycle-count, and consumption-tracking program with clear accountability for every technician's truck.
• Launch a disciplined Purchase Order process — issuance, approval routing, receiving, three-way match — and manage vendor relationships and terms.
• Drive inventory accuracy, shrink reduction, and working-capital efficiency.

ERP Implementation & System Ownership (SimPro)

• Lead the migration from Blue Folder to SimPro (May–July): data cleanup, configuration, user training, cutover, and adoption.
• After go-live, serve as the system owner — administration, reporting, workflow tuning, integrations, and enhancements.
• Own the clean customer master, vessel list, asset records, maintenance agreements, and job history across platforms.

Quoting, Opportunity Tracking & Sales Enablement

• Own the estimating workflow and ensure quotes and estimates go out rapidly — with published turnaround targets you set and defend.
• Track every opportunity from first inquiry through won / lost; install a follow-up cadence so no lead slips through the cracks.
• Partner with sales leadership on pipeline visibility, win-rate reporting, and maintenance-plan renewals and retention.

Customer Experience & NPS

• Be hyper-focused on the customer. Build and run a formal NPS program — collecting feedback, reporting results, and closing the loop on every detractor.
• Serve as the office-based point of contact for customer escalations; resolve issues quickly and systematically eliminate their root causes.
• Maintain the EMAC Customer Master, Super Yacht Vessel, and warranty records — pristine, current, and usable for proactive outreach.

M&A Integration

• Serve as a key integration leader as Elite Marine A/C acquires additional marine HVAC businesses.
• Roll out SimPro, PO discipline, inventory standards, billing practices, and customer-experience programs to acquired locations.
• Partner with the Operations Manager and Director of HR to onboard acquired teams, standardize processes, and capture integration synergies.

Work-in-Progress & Operating Reporting

• Stand up and own a WIP program — revenue forecasting, labor loading, backlog, and margin by job.
• Deliver the weekly and monthly operating dashboard to the Operations Manager and ownership.

• 5+ years of progressive operations, finance, or service-management leadership — ideally in HVAC, MEP, field services, or a project-based construction or service environment.
• Proven track record of leading or being a key contributor on an ERP or Field Service Management implementation (SimPro, ServiceTitan, BuildOps, NetSuite, Microsoft Dynamics, or similar).
• Hands-on experience owning AR / DSO, inventory control, purchasing / PO processes, and job costing.
• Proven people leadership — hiring, coaching, and managing administrative staff, with the ability to scale the team as the business grows.
• Strong Excel and systems fluency; comfortable building reports, dashboards, and clean data models.
• Excellent organizational, analytical, and communication skills — able to work directly with customers, captains, crews, technicians, vendors, and executives.
• Professional, calm-under-pressure demeanor suited to a service business where customers expect responsiveness.

Nice to Have

• Familiarity with SimPro or Blue Folder.
• Exposure to M&A integration or rolling out systems across multiple locations or acquired entities.
• Familiarity with the marine or yacht services industry (boatyards, marinas, refit centers, yacht management).
• Bachelor's degree in Business, Finance, Accounting, Operations, or a related field.
• Bilingual (English / Spanish).
• Florida Notary Public.
• Success in Year One — How We Will Measure You
• Billing cycle: invoices out within 0–24 hours of job close on T&M work; progress-billing cadence in place and adhered to on every project above $25K.
• DSO: meaningful reduction versus baseline.
• Inventory: truck-stock program live with cycle-count accuracy greater than 95% and quantified shrink reduction.
• Purchasing: 100% of purchases flowing through the new PO process with clean three-way match.
• SimPro: migration completed cleanly with strong user adoption; Blue Folder decommissioned.
• Customer experience: NPS program launched, baseline established, and measurable improvement demonstrated.
• Quoting: quote turnaround time under the target you set; opportunity pipeline fully tracked with follow-up discipline.
• Team: a high-performing, accountable administrative team ready to absorb work from acquired companies.

Work Environment & Schedule

• Full-time, in-office — Fort Lauderdale, FL
• Monday–Friday, 8:00 AM – 5:00 PM
• Occasional flexibility for events or urgent tasks

Pre-Employment Conditions

• Background check and drug screening

Compensation & Benefits

• Competitive base salary commensurate with experience.
• Leadership Bonus Program tied to operating KPIs.
• 100% employer-paid health, dental, vision, and life insurance (employee-only coverage).
• 401(k) with company match.
• Paid holidays and PTO.

Equal Opportunity Employer

Elite Marine A/C is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. We value diversity and are committed to creating an inclusive environment for all employees. We comply with all applicable laws and are a drug-free workplace.