Front Desk Associate at Advanced Pain Management & Spine Specialists – Fort Myers, Florida

We are seeking a friendly, organized, and detail-oriented Receptionist to join our team. This role is the first point of contact for patients and plays a key part in delivering an excellent patient experience while supporting daily front office operations.

Responsibilities:

• Greet patients and manage check-in/check-out process
• Verify insurance, demographics, and required documentation
• Collect co-pays and outstanding balances
• Answer and route incoming calls in a professional manner
• Schedule and confirm patient appointments
• Follow up with no-show patients
• Review patient charts for accuracy prior to appointments
• Maintain a clean, organized, and welcoming front office environment
• Reconcile daily payments and ensure accurate records
• Manage tasks and communications within EHR system (NextGen preferred)
• Maintain confidentiality of patient information at all times

Requirements:

• High School Diploma or equivalent required
• Previous front desk or medical receptionist experience preferred
• Experience with EHR systems (NextGen a plus)
• Strong communication and customer service skills
• Proficiency in Microsoft Office
• Ability to multitask and work in a fast-paced environment
• Strong attention to detail and organizational skills

Work Schedule:

• Day shift (flexibility required)
• Occasional Saturdays may be required

Why Join Us?

• Supportive team environment
• Opportunity for growth
• Meaningful work helping patients every day