Automotive Service Advisor at Short Pump Motorcars LLC – Richmond, Virginia

We are seeking a motivated, customer-focused Automotive Service Advisor to join our growing service team. The Service Advisor serves as the primary liaison between customers and the service department, ensuring a positive service experience from check-in to vehicle delivery.

Key Responsibilities

• Greet customers promptly and professionally
• Listen to customer concerns and accurately document vehicle issues
• Recommend necessary maintenance and repair services based on vehicle condition
• Prepare and explain repair orders, estimates, and invoices
• Communicate with technicians to ensure accurate diagnostics and timely repairs
• Keep customers informed of vehicle status and any changes to cost or completion time
• Promote service specials, maintenance plans, and manufacturer recommendations
• Maintain strong CSI (Customer Satisfaction Index) scores
• Follow dealership policies and manufacturer guidelines

Qualifications

• Previous experience as a Service Advisor or in automotive service is preferred
• Strong customer service and communication skills
• Ability to multi-task in a fast-paced environment
• Basic automotive knowledge and understanding of vehicle systems
• Sales-oriented mindset with integrity and professionalism
• Proficiency with dealership management systems (CDK, Reynolds, etc. preferred)
• Valid driver’s license and acceptable driving records
• Day/Night Shift with rotating Saturdays