Floor Manager at Gulph Creek Hotels – Long Beach, New Jersey

Drift Beach Bar and Restaurant is seeking a floor manager for the Summer season! The Floor Manager/Assistant Restaurant Manager’s main function is to promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on associate satisfaction and delivery of prompt, courteous, correct service. The restaurant supervisor is accountable for sales and profit in his/her area. MUST be available for holidays, nights, and weekends. This position should be considered supervisory in nature – administrative tasks should be limited to scheduling with a knowledge of the budget progress report. The Floor Manager/Assistant Restaurant Manager should be on the floor at all times.

General Duties

• Actively support the Quality Improvement Process.
• Assist in identifying and implementing a successful marketing plan for assigned outlets.
• Assume responsibility of daily operation of all assigned outlets.
• Assist in working toward positive financial results.
• Assist in ensuring that scheduling functions are performed accurately and on a timely basis.
• Assist in maintaining a highly motivated and well-trained staff.

Operation Duties

• Open and close shift in accordance with manager’s checklist.
• Initiate aggressive guest interaction through seeking and soliciting feedback from guests.
• Train, maintain and enforce all Brand service standard using use records, menus and appropriate reference materials.
• Properly execute revenue and check control procedures on shift.
• Handle daily associate relations (e.g., scheduling, time adjustments).
• Maintain a safe and sanitary work environment for all associates and guests.
• Gather and implement all proper tools for running shift, (e.g., schedules, floor plans, reservations, checks).
• Find solutions for problems such as call outs, last minute bookings or any other daily problems that may arise.
• During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen and by striving to speak to all guests.
• Be on the floor during entire meal classes and ensure adequate coverage.
• Conduct taste panels and menu classes on a daily basis for restaurant.
• Ensure that only a quality product is being served.
• Monitor hours and staffing on a daily basis, for restaurant, with accurate scheduling in line with forecast and budget guidelines.
• Ensure all side work is done on a daily basis.
• Maintain proper associate uniform standards.
• Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
• Assist any associates in his/her job performance, when required, to ensure guest satisfaction.
• Understand and teach empowerment principles to ensure guest satisfaction.
• Exercise station rotation to ensure stations are distributed fairly.

Human Resources

• Implement an effective training program for new and current associates using use records, menus and appropriate reference manuals.
• Encourage problem solving by associates through proper training and empowerment.
• Establish effective communication with associate to gain their trust and respect.
• Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Marriott’s Guarantee of Fair Treatment policy.
• Attend restaurant associate meetings.
• Demonstrate positive inter-departmental relations.

Administrative

• Communicative directly, and/or through the use of the logbook, to next shift supervisor.
• Identify and recommend incentive programs, new ideas and methods of operation.
• Implement and follow through on all bookings of restaurant parties and room service hospitality suites and effectively communicate to al managers.
• Assist in the development and execution of the marketing plan of assigned outlets.

Profile Qualifications

• Minimum of two years food service or related hospitality management experience
• Written/verbal communication skills
• Demonstrated leadership qualities
• Able to work with teams
• Basic technical knowledge of restaurant operations
• Demonstrated hospitality skills
• Demonstrated strong work ethic

Compensation

(FT Only)

• Paid time off & vacation
• Health, dental, vision insurance
• Voluntary life and critical ill insurance
• 401k
• Annual performance reviews
• Holiday pay

(PT only)

• Paid time off
• 401k
• Annual performance reviews