Eligibility & Intake Specialist in Los Angeles, California at United American Indian I Inc

United American Indian Involvement (UAII) is the only Urban Indian Organization in Los Angeles County, proudly serving as a home for American Indian and Alaska Native communities. Through our healthcare facility and culturally centered programs, we provide essential physical, behavioral, and spiritual health services—helping individuals stay connected to their Tribal heritage and traditions.

For over 50 years, UAII has grown to become the largest nonprofit provider of health and human services for American Indians and Alaska Natives in Los Angeles, home to the nation’s largest Urban Indian population. Our dedicated team delivers compassionate care that supports daily healing, resilience, and the continued strength of our communities. UAII is committed to uphold Indigenous values in all aspects of our work. It guides our actions, relationships, and responsibilities, ensuring that we serve our communities with integrity, respect, and accountability.

Core Principles

• Respect for Relatives – I will honor the dignity of all people, recognizing that every individual is a relative deserving of respect, compassion, and care.
• Community Responsibility – My work is not only for individual benefit but for the collective well-being of our communities, present and future.
• Cultural Integrity - I will safeguard and uplift Indigenous languages, traditions, and cultural practices, ensuring they remain central to our organizational life.
• Reciprocity - We give back in balance with what we receive, fostering mutual trust and accountability in all relationships.
• Stewardship – I will act as a caretaker of our communities, resources, and environment, mindful of the impact of our decisions on future generations.
• Truth and Transparency – I will communicate honestly and openly, ensuring clarity in our commitments and accountability in our actions

Position Summary

The Eligibility & Intake Specialist is part of a team within the Workforce department that plays a lead role with determining participant eligibility for workforce services. The Eligibility & Intake Specialist is involved in determining the eligibility of potential participants, completing paperwork, and providing follow-up services as necessary or required. A key component of this position involves the ability to utilize technology to accurately maintain client records and financial expenditures.

The Eligibility & Intake Specialist is a grant funded position.

Essential Functions

An individual in this role must be able to perform the following functions, with or without reasonable accommodation:

· Promote and recruit for the Workforce program through targeted outreach.

· Required to meet monthly target goal of 29+ successful enrollments

· Understand and accurately present eligibility requirements to diverse audiences.

· Provide a positive introduction and able to present the Workforce program.

· Complete the eligibility process on those individuals deemed suitable for Workforce (WIOA) and collect all necessary eligibility documents.

· Submit eligibility documentation for approval to manager or designee and enroll participants in the program.

· Enter application, notes, and initial services into GPMS (DINAP) system and MicroIX.

· Track and report all inquiries and pre-applications, referral sources, participant barriers, and desired trainings/services.

· Maintain knowledge of the UAII registration and updating processes.

· Responsible for adhering to the monthly, weekly, quarterly and annual enrollment plan to ensure accuracy within program enrollments.

· Prepares program-related expenses including proper documentation for reporting.

· Assist in training staff with recruitment efforts and the understanding of the eligibility/suitability requirements designated to the specific Workforce Development Program.

· Collaborate and communicate with the team, and educational partners for accurate referrals to the specific Workforce funded programs.

· Keep Managers well informed regarding activities, pending issues and potential problems.

· Provide coverage or assistance to the receptionist area as needed.

· Working with Program Support Specialist with the applicant interest list and workforce orientation.

· Must be able to reliably travel between our Los Angeles, Cerritos, and Santa Ana offices, with occasional travel to Palmdale to meet with participants, as required.

· Availability to work occasional evenings and weekends, including at off-site locations as required.

· Perform other related duties as assigned.

You may perform all elements of this position or identified components, other duties as assigned or required for the purpose of the position or for organizational efficiency and effective client service

· High School Diploma or GED

· 1 years of experience in an office environment or data entry.

· A combination of experience, education, and training may substitute for degree requirements on a year for year basis

Preferred Qualifications (Education & Experience)

· Bachelor’s degree.

· Two (2) years of experience in data entry or office setting.

· Experience working with the American Indian/Alaskan Native community.

· Experience working with nonprofit organizations, community groups, and performance-based government contracts.

Knowledge, Skills, Abilities, and Competencies

· Knowledge of data management systems.

· Knowledge of Indian Self-Determination and Education Assistance Act (PL93-638).

· Knowledge of Title V of the Indian Health Care Improvement Act (PL 94-437).

· Knowledge of the Affordable Care Act (PL 111-148).

· Strong understanding and sensitivity to American Indian/Alaska Native (AI/AN) cultures and lifestyles and work effectively with AI/AN population.

· Effective oral and written communications skills with sensitivity to lifestyles of targeted participants.

· Skills in operating personal computer using a variety of computer software (Microsoft Office, Adobe, Microsoft Teams, Zoom).

· Ability to maintain strict confidentiality of client and personnel information and comply with all applicable federal and state privacy laws, as well as UAII policy (HIPAA, HITECH, etc.).

· Ability to establish and maintain cooperative working relationships with management, coworkers, and outside contacts.

· Ability to prioritize tasks and highly strong detailed oriented.

· Ability to type 40 words per minute.

· Ability to keep up with a fast-paced environment.

· Ability to learn and apply program/agency operating policies and procedures.

· Ability to manage multiple priorities and tasks concurrently and meet deadlines.

· Ability to interact with various people on various, and at times, complex issues.

· Ability to work independently as well as with teams.

Conditions of Hire

· Eligibility to work in the U.S.

· Fingerprint clearance and post-offer drug test.

· Proof of hepatitis B vaccination and TB screening.

· UAII strongly encourages COVID-19 and Influenza vaccinations; in the absence of the recommended vaccinations, employees are advised to wear a mask while in clinic areas.

Benefits

· Medical, Dental, and Vision Coverage

· Voluntary Accident, Critical Illness, and Hospital Indemnity Insurance Plans

· Company-paid Short-Term & Long-Term Disability

· Company-paid Basic Life Insurance and AD&D

· HSA, FSA

· 403(b) Retirement Plan with 4% Employer Match

· Employee Assistance Program

· Bereavement and Jury Duty Paid Leave

· Employee Wellness Program

· Paid Vacation - 12 days (first 2 years)

Working Conditions

The work environment characteristics described here represent those employee encounters while performing the primary functions of this job. Normal office conditions exist, and the noise level in the work environment can vary from low to moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand and/or sit. The employee is occasionally required to walk, sit and climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and depth perception.

United American Indian Involvement, Inc. (UAII) provides equal employment opportunities (EEO) to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to any protected status under federal, state, or local law. UAII is a drug-free workplace and complies with ADA regulations. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

UAII is committed to providing reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs, in accordance with applicable law.