Principal Platform Adoption Specialist at Jobgether – Alabama

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Principal Platform Adoption Specialist in the United States.

This role is a senior customer-facing position focused on driving adoption, enablement, and long-term success for a leading enterprise SaaS platform. You will act as a trusted advisor to strategic customers, helping them maximize platform value through structured enablement, proactive guidance, and data-driven adoption strategies. Working at the intersection of Customer Success, Product, and Professional Services, you will identify usage gaps, reduce churn risk, and ensure customers achieve measurable business outcomes. The role requires a strong blend of technical platform expertise and consultative communication skills. You will play a key part in shaping customer experience by translating platform capabilities into real business impact. This is a highly autonomous role in a fast-paced, global environment where influence and initiative are essential.

• Serve as a strategic advisor to customers, driving platform adoption, engagement, and long-term value realization.
• Proactively communicate platform updates and educate users on new features, enhancements, and best practices.
• Partner with Customer Success teams to identify at-risk accounts and design targeted re-engagement and retention strategies.
• Deliver training sessions, product demonstrations, and enablement programs to improve customer capability and usage maturity.
• Analyze usage data, customer feedback, and adoption trends to identify risks, gaps, and improvement opportunities.
• Develop scalable enablement assets such as guides, documentation, tutorials, and FAQs to support self-service adoption.
• Collaborate with internal stakeholders, including Product and Engineering, to provide customer insights that influence roadmap priorities.
• Lead initiatives aimed at improving platform adoption, customer satisfaction, and measurable business outcomes.

• 8+ years of experience in Customer Success, Professional Services, Consulting, or similar customer-facing technical roles.
• 3–5+ years of hands-on Anaplan model-building experience required.
• Anaplan Master Model Builder certification strongly preferred.
• Strong understanding of enterprise planning processes and SaaS platform adoption strategies.
• Proven ability to lead enablement sessions, training programs, and knowledge transfer across global audiences.
• Excellent communication, facilitation, and presentation skills with the ability to build trust quickly with senior stakeholders.
• Ability to operate independently in ambiguous, fast-paced environments while driving structured outcomes.
• Strong analytical mindset with experience leveraging data to inform adoption and engagement strategies.
• BA/BS required; advanced degree (MA/MBA) is a plus.

• Remote-friendly work environment (#LI-REMOTE)
• Competitive compensation package aligned with experience and market benchmarks
• Opportunity to work with global enterprise customers across multiple industries
• Strong focus on learning, development, and continuous professional growth
• Inclusive culture emphasizing diversity, equity, inclusion, and belonging
• Collaborative, high-performance environment with strong executive support
• Opportunity to influence product direction through direct customer insights