Hyatt Place Phoenix Mesa - Front Desk Supervisor in Mesa, Arizona at Aimbridge Hospitality
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Job Description
Join Our Team as a Front Desk Supervisor
About Us:
As the Front Desk Supervisor, you will support our hotel in providing exceptional service to our guests. Your role will involve ensuring every guest feels welcomed and valued during their stay and lead a team to follow that same standard of service excellence.
KEY SKILLS/RESPONSIBILITIES
- Guest Interaction: Greet guests with a friendly and helpful attitude, making sure check-ins and check-outs are smooth and pleasant experiences.Obtain all necessary information when taking reservations and monitor VIP and special guest requests.
- Operational Oversight: Track logs and reports to ensure all processes are follwed. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Financial Responsibilities: tay informed about rates, packages, and promotions, and help maximize room revenue.
- Team Leadership: Foster good communication and teamwork among staff members, assist in training new associates.
- Problem Solving: Address guest concerns effectively and handle workplace issues efficiently and proactively.
- Compliance and Standards:Lead by example and follow all standards and regulations to encourage safe and efficient hotel operations.
- Technical Skills: Enter, track, and report information in the brand systems.
EDUCATION & EXPERIENCE
- At least 2 to 3 years of progressive experience in a hotel or related field required.
- High School diploma or equivalent required; college coursework in a related field helpful.
- Previous supervisory experience preferred.
- Must have a valid drivers license.
- Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
PROPERTY INFORMATION:
Featuring an outdoor swimming pool, a 14-person hot tub and a 9-hole putting green, this hotel is 15 minutes drive from Phoenix Sky Harbor International Airport. Free WiFi and docking stations are provided in all rooms. Offering a flat-screen cable TV, each room at Phoenix/Mesa Hyatt Place provides free toiletries, a seating area and an private bathroom. Mini-golf and an indoor fitness center are also provided. Cycling, hiking and golf opportunities are nearby. The 24/7 Gallery menus offers dining options for any time of day. Guests can enjoy a coffee in the morning or a cocktail in the evening at Coffee to Cocktails Bar. The Hyatt Place is 1.1 mi from Sloan Lake, the Chicago Cubs Spring Training Stadium, and is 2.6 mi from the Oakland A's Hohokam Stadium. Free transfer services is offered within a 1.9 mi radius of the hotel. Casa Grande Ruins National Monument is 1 hour's drive from Hyatt Place Phenix/ Mesa.
Application deadline for Colorado positions: