Front Desk Attendant at Generation Hospitality – Billings, Montana

About Generation Hospitality

As a recognized leader in the hospitality industry, Generation Hospitality Group brings unparalleled expertise in marketing, sales, operations and revenue management.

About The Role

We are seeking a friendly and professional Front Desk Agent to join our Front Desk team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming environment and delivering extraordinary customer service. This is an hourly, full-time position that requires excellent communication skills in English and a passion for hospitality. If you thrive in a fast-paced environment and excel under pressure, this role is perfect for you.

What You'll Do

• Greet guests warmly and assist with the check-in and check-out process.
• Answer and manage incoming calls, email inquiries, and guest requests professionally and efficiently.
• Assist guests with booking reservations and provide accurate information about rooms, services, and local attractions.
• Handle guest complaints and issues in a polite, proactive manner, ensuring resolution to enhance guest satisfaction.
• Process payments accurately and manage cash, credit card, and billing transactions.
• Coordinate with other departments, such as housekeeping and maintenance, to ensure guest needs are met promptly.
• Maintain a clean and organized front desk area, ensuring a professional and welcoming appearance.
• Act as a liaison to connect guests with special services or accommodations as needed.

Qualifications

• Prior customer service experience, preferably in the hospitality industry.
• Excellent verbal and written communication skills in English.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Proficiency in using computer systems and reservation software; previous experience with property management systems is a plus.
• Ability to work flexible hours, including weekends, evenings, and holidays, as required.
• Professional appearance and demeanor, with a focus on providing exceptional guest experiences.
• Strong multitasking and organizational abilities to manage a dynamic work environment.