Help Desk Support Specialist (Part-Time) at SER-Jobs For Progress Of The Texas Gulf Coast Inc – Houston, Texas

POSITION SUMMARY

The Help Desk Support Specialist provides first-level technical support to staff and works closely with the CFO and external IT consultants to ensure reliable, secure, and efficient technology operations. This role focuses on troubleshooting hardware and software issues, managing user accounts and devices, and supporting day-to-day IT needs across the organization.

ESSENTIAL FUNCTIONS & KEY ACCOUNTABILITES
 Provide first-level technical support to employees via ticketing system, phone, and email
 Create, modify, and deactivate user accounts and manage assigned devices
 Troubleshoot and resolve hardware, software, and peripheral issues including printers and copiers
 Assist with email, account, and system migrations as needed
 Install, configure, and maintain office software and approved applications
 Research, identify, and implement solutions to routine IT issues
 Properly document issues and escalate unresolved problems to internal teams or vendors
 Monitor and respond to organizational IT tickets in a timely manner
 Provide basic training to employees on cybersecurity awareness and best computer usage practices
 Coordinate with staff, vendors, and contractors
 Maintain confidentiality and follow organizational IT and data security policies
 Perform additional duties as assigned as the organization grows and evolves

QUALIFICATIONS

 Associate degree in Information Technology, Computer Science, or related field, or equivalent combination of education and experience
 0–2 years of experience providing help desk or technical support in a Windows-based environment
 Familiarity with Microsoft Office 365
 Basic understanding of computer systems, mobile devices, and peripheral equipment
 Strong problem-solving, communication, and customer service skills
 Ability to work in a fast-paced environment and manage multiple tasks
 Ability to learn new systems and technologies
 Personal qualities of integrity, customer service, professionalism, and commitment to SERJobs’ mission