Counter Sales/Warehouse in Effingham, Illinois at Butler Supply Inc

The Company

A successful, well respected, family-owned business that provides products for our customers they can get from any of our competitors. We are looking for individuals that make them want to buy from us! Our people are what make the difference! We offer a relaxed work environment, competitive salary and benefits, skill development, and advancement opportunities. We encourage our associates to create a fun, upbeat atmosphere that our customers, AND your co-workers, want to be a part of. Our company vision of Success, Together can be achieved by working as a team, and partnering with our customers, providing service that will exceed expectations and contribute to growth for all.

The Role

Build a career and establish relationships through friendly interaction and service with customers and co-workers alike. Provide a great customer experience by providing great customer service! Ensuring customer satisfaction contributes to branch growth, which in turn can come back to you through a profit-sharing bonus program. This role allows you to reap the health benefits of being physically active, and the mind and career growth you can enjoy by being mindfully busy - creating solutions to customer challenges, problem solving, collaborating with colleagues. Your Customer Focused priority, Friendly Attitude, and Product Knowledge will go a long way in ensuring we meet and exceed our customers' expectations. Your Conscientious Contributions in any task you take on, ensuring accuracy, efficiency, and timeliness, will help in building and maintaining customer confidence in our capabilities. Your Safety-First attitude contributes to creating and maintaining a safe work environment for you, your co-workers, and your customers! Your Team Focused efforts in your willingness to do whatever is needed to take care of the customer, whether it is assisting a customer at the counter, answering the phone, releasing tickets, making a delivery, resolving issues, etc. will help to separate us from our competition. EVERY associate impacts the service level we provide our customers. Join us and contribute to a team atmosphere that demonstrates our Core Values of Exceptional Service, Continuous Improvement/Forward Thinking, Industry Expertise, Respect, and Mutual Profitability.

Essential Duties and Responsibilities:

• Promptly assist customers at counter. Ask pertinent questions, provide information they may need, take orders and provide excellent customer service.
• Conduct self in a professional and ethical manner at all times. Treat external and internal customers and associates with courtesy and respect.
• Data entry and retrieval on computer system, including entering of customer orders, branch transfers, obtain quotation information, inventory information, pricing.
• Follow-up on customer orders, resolve problems to the customer’s satisfaction, respond timely to customer.
• Answer telephones professionally and pleasantly, assisting customers, taking orders and providing excellent customer service.
• Provide product/job quotes as appropriate.
• Continuously update product knowledge through any available resources. Stay informed and educated as to product inventory and applicability. Know location of merchandise in warehouse.
• Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc.
• Accurately fill customer orders as needed by retrieving requested material.
• Accurately and safely load & unload trucks as needed.
• Check in and put away material, verifying quantities and quality of received material. Maintain clear isles and walkways. Ensure material is properly organized.
• Assist in maintaining appearance of branch as needed, straightening, cleaning counter area, warehouse, bathrooms, etc.
• Perform as backup to delivery driver as needed. Drive company vehicle to make customer deliveries and stock pick-ups, obeying traffic laws and safety procedures. Maintain appropriate licensing, credentials and acceptable driving record.
• Report back orders and/or material discrepancies.
• Accurately perform cycle counts as required.
• Perform all duties in a safe manner, following all safety rules. Inform manager of any potentially hazardous conditions.
• Perform vehicle and/or forklift inspections as required.
• Assist in year-end physical inventories as requested.
• Perform other responsibilities as directed.

Desired Skills & Abilities:

• Knowledge of electrical and/or plumbing products is strongly preferred.
• Strong attention to detail.
• Able to effectively juggle multiple tasks and responsibilities
• Strong problem solving skills
• Customer service attitude, friendly demeanor
• Effective time management, organization skills.
• Good communication skills, both verbal and written.
• Must have or be able to obtain, a Class E (Chauffer's) license
• Good driving record.
• Ability to exude professionalism, tact, diplomacy and sensitivity when dealing with customers, employees, internal associates at all levels.
• Capable of preserving confidential or sensitive information.
• Team player, able to work well under pressure.
• Acceptable computer aptitude.

Physical Requirements:

• Regularly required to stand, sit, walk; use hands and arms to finger, handle, feel, reach, or carry.
• Occasionally required to climb, balance, stoop, kneel, crouch, or crawl.
• Frequently required to lift, up to 25 lbs.
• Occasionally required to lift, up to 50 lbs.
• Must be able to safely tolerate heat in the summer and cold in the winter.
• Regularly required to talk and hear; read, and identify numbers
• Regularly required to apply sound reasoning and logic in performing daily tasks.
• Required to be able to safely operate material handling equipment including a forklift, pallet jack, wire-cutting machine.

Benefits Offered:

• Great work environment!
• 401K Plan with Company match; Health, Dental, Vision, Short Term Disability, Long Term Disability, Life Insurance, Critical Illness and Accident Coverage
• Paid Vacation
• Paid Sick Time
• Holidays
• Ongoing educational opportunities
• Advancement opportunities