Wings Etc General Manager at Friends Hospitality – Madisonville, Kentucky

Job Objective: The Restaurant General Manager is responsible for the hands-on day to day activities and operations of the restaurant, ensuring the successful implementation of Wings Etc. initiatives and programs, achieving or exceeding all established financial sales and profitability plan, all banking responsibilities and all administrative responsibilities.

• Recruits, interviews and hires hourly staff. Maintain appropriate staffing. Administer all hiring paperwork on time.
• Ensures all employees are trained in the modules from the All Star Training Program required for their position. Develops employees by coaching, counseling, and building strong work habits. Ability to supervise others.
• Prepares weekly schedule for staff. Notifies EIS of vacation, sick, LOA, payroll, etc.
• Completes performance reviews. Manage, train and develop staff. Records performance counseling and discipline.
• Maintains all company operations standards and compliance as outlined in the Operating Standards Manual and the Product Procedures and Systems Manual. Submit all invoices within period of service.
• Delivers consistent, high quality products daily, every shift. Ensures guest satisfaction.
• Understands, enforces and adheres to all company policies and procedures Employee Handbooks.
• Understands POS, computer and other technological equipment used in the restaurant.
• Analyzes profit and loss statements. Meet established sales plan for unit. Maintain and record inventory accurately.
• Ensures a clean facility at all times. Enforce appropriate dress and uniforms of all team members.