Host at Sliders Restaurant Group – Plainville, Connecticut

Duties & Responsibilities:

• Welcome and greet guests enthusiastically with a warm friendly smile in accordance with the script provided by Management. Make all our guests feel comfortable and let them know you're there to personally take care of them.
• Comply with standard grooming and dress code policies expressed in the Employee Handbook.
• Develop personal relationships with guests and ensure that they have a positive and memorable experience.
• Polish and prepare silverware used in service.
• Check tables for clean and proper set up before seating guest.
• Conform to acceptable attendance and punctuality standards as expressed in the Employee Handbook.
• Report all unsatisfactory customer experiences to restaurant manager.
• Inform guests of specials and menu changes.
• Learn the menu and all of its items so that you can make recommendations you genuinely feel your guests will enjoy.
• Answer questions about our food, beverages and other restaurant functions and services. Let your guests know about future events and promotions and encourage them to attend.
• Perform side work at the start and end of each shift as required by service station assignment.
• Maintain clean service areas.
• Be ready and willing to assist fellow servers as situations arise.
• Thank guests for their visit and invite them to return.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.

Qualifications:

• Must be of at least 16 years of age.
• Ability to learn Point of Sale system and basic guest service standards.
• Must have a basic knowledge of dining room and service procedures and functions.
• Possess basic math skills and have the ability to handle money and operate a point-of-sale system.
• Be able to work in a standing position for long periods of time (up to 5 hours).
• Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.