PATIENT RELATIONS ADVOCATE at H. Lee Moffitt Cancer Center – Tampa, Florida

Position Highlights:

The Patient Relations Advocate serves the patients, families and staff of the cancer center by providing guidance and support with the goal of building and maintaining a high-quality patient experience. This position is the cancer center resource for patients, families, guests and staff for interpretation and education of patient rights and responsibilities. This position functions in compliance with cancer center policy and CMS and Joint Commission guidelines as they pertain to the receipt, documentation and response to patient complaints and grievances.

The Ideal Candidate

• The successful candidate will have excellent customer service skills.
• Fluent in the use of Microsoft Word, Excel and Outlook. Experience with medical scheduling software desired.
• Possess excellent soft skills and interpersonal skills.

Responsibilities:

• Communicate clearly and openly.
• Resolve complaints, grievances and other official requests and correspondence.
• Responds to requests by the patients, faculty, staff and support personnel.

Credentials and Qualifications:

• High school Diploma or Equivalent required; Bachelor's Degree preferred.
• Minimum of three (3) years of demonstrated professional success in conflict resolution, mediation and/or crisis communication and resolution and should possess excellent verbal and written communication skills.
• Notary Public Certification Preferred, but not required.