Guest Services Representative in Pittsfield, Massachusetts at Berkshire Health Systems
Job Function: Customer Service
Berkshire Health Systems
Pittsfield, Massachusetts, 01201, United States
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Job Description
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DEFINITION/PRIMARY FUNCTION
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Greet everyone entering Berkshire Medical Center in a warm, welcoming manner, in order to create a positive first impression. Provide direction, information and escort as necessary to above population, while ensuring prompt attention to problems and safety. Accept and direct a variety of incoming phone calls. Direct volunteers assigned to the information desk in the performance of their services.
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POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)
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Experience:
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One-year previous reception experience in a hospital, busy office setting or hospitality experience preferred .
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Excellent communication skills.
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Education and Training:
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High school or equivalent preferred.
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License, Certification & Registration:
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None required.
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Other Requirements:
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Outstanding customer service skills, demonstrating a friendly, pleasant, and outgoing welcome when greeting anyone entering the medical center.
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Proven ability and experience dealing with agitated/dissatisfied persons.
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Manual dexterity necessary for computer purposes.
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Proven ability to handle multiple incoming telephone calls in addition to "in person" requests for assistance.
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Demonstrated high level of flexibility, with the ability to work independently with minimum supervision.
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Must be able to respond quickly and accurately in all emergency situations, while maintaining a calm demeanor.
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Spanish language proficiency preferred.
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Basic computer skills.
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Excellent communication skills.
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Must be able to read, write, and speak English in a clear, understandable manner, using good grammar and appropriate language.
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Job Location
Pittsfield, Massachusetts, 01201, United States
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