Guest Services Representative at Berkshire Health Systems – Pittsfield, Massachusetts
Berkshire Health Systems
Pittsfield, Massachusetts, 01201, United States
Posted on
Updated on
Job Function:Customer Service
Explore Related Opportunities
Customer Service Representatives jobs in MassachusettsJobs in MassachusettsCustomer Service Representatives jobs
About This Position
-
DEFINITION/PRIMARY FUNCTION
-
Greet everyone entering Berkshire Medical Center in a warm, welcoming manner, in order to create a positive first impression. Provide direction, information and escort as necessary to above population, while ensuring prompt attention to problems and safety. Accept and direct a variety of incoming phone calls. Direct volunteers assigned to the information desk in the performance of their services.
-
-
POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)
-
Experience:
-
One-year previous reception experience in a hospital, busy office setting or hospitality experience preferred .
-
Excellent communication skills.
-
-
Education and Training:
-
High school or equivalent preferred.
-
-
License, Certification & Registration:
-
None required.
-
-
Other Requirements:
-
Outstanding customer service skills, demonstrating a friendly, pleasant, and outgoing welcome when greeting anyone entering the medical center.
-
Proven ability and experience dealing with agitated/dissatisfied persons.
-
Manual dexterity necessary for computer purposes.
-
Proven ability to handle multiple incoming telephone calls in addition to "in person" requests for assistance.
-
Demonstrated high level of flexibility, with the ability to work independently with minimum supervision.
-
Must be able to respond quickly and accurately in all emergency situations, while maintaining a calm demeanor.
-
Spanish language proficiency preferred.
-
Basic computer skills.
-
Excellent communication skills.
-
Must be able to read, write, and speak English in a clear, understandable manner, using good grammar and appropriate language.
-
-
Scan to Apply
Just scan this QR code to apply from your phone.
Job Location
Pittsfield, Massachusetts, 01201, United States
Frequently asked questions about this position
Latest Job Openings in Massachusetts
CDL-A - Regional Van Truckload truck driver
Schneider
Pittsfield, MA
Personal Care Management Skills Trainer
Tempus Unlimited Inc.
Lowell, MA
Licensed Dental Assistant - Oral Surgery
Advanced Surgical Associates
Concord, MA
Fabrication, Set Up & Operate - 3rd Shift
US Tsubaki Automotive, LLC
Chicopee, MA
CDL-A - New pay increase - Team Van Truckload truck driver
Schneider
Pittsfield, MA
Continue to apply
Enter your email to continue. You’ll be redirected to the employer’s application.By clicking Continue, you understand and agree to JobTarget's Terms of Service and Privacy Policy.
Apply Now