Maintenance Technician – Build-to-Rent (BTR) & Single-Family Homes at McKinley Homes – Norcross, Georgia

Position Overview
The Maintenance Technician is responsible for ensuring the upkeep, repair, and overall maintenance of Build-to-Rent (BTR) and single-family homes. This position plays a critical role in maintaining resident satisfaction, operational efficiency, and the overall quality and appearance of the community. The ideal candidate will be EPA-certified, detail-oriented, and highly skilled in general maintenance, HVAC systems, and home repair.

Key Responsibilities

• Perform routine and emergency maintenance requests, including HVAC, plumbing, electrical, carpentry, and appliance repairs.
• Conduct regular property inspections to identify maintenance needs and ensure all homes are rent-ready.
• Complete make-ready repairs and ensure homes are prepared for new residents according to company standards.
• Maintain inventory of maintenance tools, equipment, and supplies.
• Ensure all work is completed safely, efficiently, and in compliance with OSHA standards and company policies.
• Respond promptly to resident service requests and ensure high levels of customer satisfaction.
• Collaborate with vendors and contractors to complete specialized repairs as needed.
• Maintain accurate records of maintenance work orders and completed tasks in the property management system (e.g., AppFolio, Yardi).
• Participate in an on-call rotation for after-hours emergencies.
• Support the Property Manager and Maintenance Supervisor with preventive maintenance planning and capital improvements.

Qualifications

• High school diploma or equivalent required; technical or vocational training preferred.
• Minimum 2–3 years of residential maintenance experience, preferably in Build-to-Rent or single-family home environments.
• EPA Universal or Type II Certification required.
• HVAC certification and experience preferred.
• Valid driver’s license and reliable transportation required.
• Strong understanding of electrical, plumbing, HVAC, and general home systems.
• Proficiency with mobile work order systems and property management software preferred

​​​​​​​​​​​​​​Skills and Competencies

• Strong technical and mechanical aptitude.
• Excellent problem-solving and troubleshooting skills.
• High attention to detail and quality workmanship.
• Effective communication and customer service skills.
• Ability to prioritize tasks and manage time effectively.
• Dependable, professional, and safety-conscious.

​​​​​​​Physical Requirements

• Ability to lift up to 50 lbs. and perform physical tasks including bending, climbing, and standing for extended periods.
• Must be able to work both indoors and outdoors in various weather conditions.

​​​​​​​Work Environment and Schedule

• Full-time position with standard business hours.
• Must be available for on-call rotation and occasional weekends or evenings as needed.
• Primarily field-based with regular travel between homes and communities.

Benefits

• Competitive hourly pay and performance incentives.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Ongoing training and professional development opportunities.

Equal Opportunity Employer
Encore Management is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs.