SERVICE ADVISOR in Kokomo, Indiana at KOKOMO AUTO WORLD INC

Candidate must have Auto Service Writer Experience.

Kokomo Auto World is committed to providing an exceptional work environment for our employees because they are our greatest asset. We pride ourselves on exceeding all customer expectations by providing exceptional customer service.

If you are looking for an opportunity that provides excellent career growth coupled with working for a company that is dedicated to their employees, then Kokomo Auto World is where your new career begins.

WHAT WE OFFER:

• Very Competitive Salary / Commissions
• Medical, dental, vision
• Supportive managerial staff
• 401K
• Paid Time Off
• Paid Training – process, product and customer service
• Career growth

RESPONSIBILITIES:

• Serve as liaison between techs and customers
• Greet customers promptly
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance based on age, mileage and history of vehicle
• Prepare and complete accurate estimate of cost for labor and parts
• Establish follow up time and preferred method – phone call, text or e-mail
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

• Previous experience working in a customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and the ability to think on your feet.
• Ability to work well under pressure and in a fast-paced environment.
• Attention to detail and accuracy in data entry and record-keeping.
• Flexibility to work various shifts, including evenings and weekends.
• A positive and enthusiastic attitude towards customer service.
• Experience with CRM systems and customer service software.