Scheduling Coordinator at Community Care of North Carolina Inc – Cary, North Carolina

Scheduling Coordinators work in close collaboration with our clinical teams and play a critical role in beginning the care process for our patients. As a Scheduling Coordinator, you will be the first point of contact for prospective patients working to schedule them for appointments with our Care Team. The ideal candidate is self-directed, patient-focused, and an effective problem-solver who listens to, understands, communicates with, and cares about patients. In this role you will need to understand the needs of others through conversation and be able to meet those needs with great service and operational processing accuracy.

Our Scheduling Coordinators are on the phone with patients throughout the day. They know how to build relationships by asking thoughtful questions, utilizing effective listening skills, and demonstrating empathy and passion for the work they do. Strong interpersonal, computer, and communication skills are needed. This position requires confidentiality, discretion, and exceptional customer service.

• Review patient data from different healthcare systems’ EMRs to assess patient eligibility for our programs and to understand their needs.
• Proactive outreach to schedule patients to speak with CCNC healthcare professional.
• Review and maintain the healthcare professionals’ schedules to fill gaps or openings to ensure capacity and productivity standards are being met.
• Verify insurance copays and communicate copay requirements for patient.
• Responsible for meeting or exceeding the productivity and quality standards.

Qualifications

• High School Diploma or equivalent – required
• Minimum of 1 year of scheduling experience, preferably within medical field

• Experience working with EMRs preferred
• Preferred experience/knowledge of billing, coding and medical terminology, or other healthcare related knowledge
• Excellent customer service skills
• A “people-first” attitude and premier customer service DNA
• A genuine excitement to help patients and process with operational excellence
• A problem solver who can confidently troubleshoot and investigate to answer questions or resolve complaints
• Confident with system processing and an attention to detail making updates
• Excellent communication skills, speak clearly, listens and gains clarification when needed, and responds well to questions
• Demonstrates adaptability by handling frequent or unexpected changes with a positive attitude
• Self-motivated, energetic, self-starter who can work autonomously
• Ability to put yourself in patients’ shoes and advocate for them when necessary
• Demonstrated record of accomplishment of achievement, drive for attainment of superior outcomes
• Actively supports others, demonstrates an optimistic, can-do approach to issue resolution
• Strong proficiency in Microsoft Excel and proficient in Microsoft Office suite
• Strictly adheres to HIPAA and always demonstrates discretion and professionalism

• The job environment is a home environment.
• Routinely there may be some minor physical inconveniences or discomforts in the work setting, including sitting for moderate periods of time.
• Must be able to utilize office equipment, computer, keyboard, and phone with or without assistive devices.
• Repetitive wrist motion and occasional lifting/carrying of up to 25 pounds.
• The job environment can be intense as high volume, repetitive work is an expectation.