Administrative Manager – Law Enforcement (Non-Sworn) at Town of Highland Beach – Highland Beach, Florida

Under the direction of the Police Major, this non-sworn position performs a diverse set of supervisory and administrative duties associated with the administrative functions of the Police Department. Responsible for managing and overseeing the department records management system, property and evidence management, building and equipment maintenance and repair, communications/dispatch operations, the Department’s social media platforms, purchasing, the Police Department’s IT Operations, and assisting in the budget process. The position formulates, recommends, interprets, and implements policies and operating practices for the administrative functions of the Police Department.
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
(The following duties are normal for this position. These are not to be construed as exclusive or all- inclusive. Other duties may be required and assigned.)

Records & Information Management:

• Develop, implement, and interpret policies for records management, communications, purchasing, and IT in compliance with applicable laws and regulations.
• Manage records, including filing,retrieval, reproduction, destruction and public requests.
• Review and process police reports, arrest folders, and state/county/agency reports.
• Compile statistical reports and traffic enforcement data.

Communications & Public Interaction:

• Answer and direct department phone calls, transfer emergency calls, and assist walk-in visitors.
• Respond to officers via radio systems and coordinate with Delray Police dispatch.

Criminal Justice & Security Compliance:

• Serve as CJIS Agency Coordinator (CAC), FCIC Agency Coordinator (FAC), and Alternate Local Agency Security Officer (Alt-LASO).
• Oversee system administration for law enforcement databases and records systems.

Purchasing:

• Oversee purchasing, vendor management, and inventory of supplies.
• Process and maintain financial records, purchase orders, and equipment maintenance contracts.

IT & Systems Administration:

• Manage access credentials, troubleshoot connectivity issues, and coordinate system maintenance.
• Act as a liaison for IT contractors and manage IT-related work orders.
• Administer department camera systems, CAD systems, and third-party vendor
• platforms (e.g., FLOCK, TraCS, Axon Body Cameras).
• Manage network security, usernames, passwords, and new user setup.

Social Media & Public Information:

• Administer and update the department’s website and social media accounts (Facebook,
• Twitter, CodeRed).
• Coordinate and post public communications and alerts.

Miscellaneous:
• Responds to citizens’ requests, and complaints tactfully and impartially.
• Ability to demonstrate flexibility in a small office environment which carries a high level of interaction
with others.
• May occasionally handle confidential personal information.
• Respond to and resolve difficult and sensitive citizen inquiries and complaints.
• Handles and performs duties and special projects as assigned.
The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

• Modern and complex principles of public safety information management and technology systems.
• Design, security, troubleshooting, testing, repair, implementation, documentation, monitoring and evaluation of assigned public safety information systems.
• Current developments in the field of public safety information and telecommunications services.
• Computer hardware and software operations and management, local-area and wide-area network management.
• Principles and practices of conducting research and report preparation and complex project management.
• Pertinent Federal, State and local laws, codes and regulations.
• Occupational hazardous and standard safety practices.

Ability to:

• Manage the activities of a modern information technology business environment.
• Develop and administer assigned goals, objectives and procedures.
• Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
• Proficient use of Microsoft Office software applications and other applications of the Town.
• Prepare clear and concise administrative and technical reports.
• Communicate clearly and concisely, both orally and in writing.
• Interpret and apply Federal, State and local policies, laws and regulations.
• Exercise sound independent judgment within established guidelines; analyze unusual situations and resolve them through application of management principles and practices.
• Establish and maintain cooperative working relationships with those contacted in the course of work, including Town staff, Commissioners and the public.
• Maintain physical condition, audio-visual discrimination and perception and mental capacity appropriate to the working conditions and the performance of assigned duties and responsibilities.

Education/Experience:
Bachelor’s degree in criminal justice, business administration, public administration, or related field with a minimum of three to five years previous experience and/or training in the area of law enforcement and computer/software operations.Must be familiar with and competent in the use of Microsoft Office (i.e., Word, Power Point, Excel, Outlook), FLOCK, TRACS Software, CAD computer software, FCIC/NCIC certified, DOH 911 PST certified. (A comparable amount of training, education, or experience may be substituted for the minimum qualifications.)

PHYSICAL DEMANDS/ENVIRONMENTAL CONDITIONS
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms.

The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is performed primarily in an office setting. The noise level in the work environment is moderate.

SELECTION GUIDELINES
Formal application, evaluation of education, training, and experience; oral interview and reference check; job-related tests may be required. The Town of Highland Beach is a Drug-Free Workplace and an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Town will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Consideration for this position requires a credit and background check.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.