Chief Operating Officer at Beacon Health System – Granger, Indiana

Reporting directly to the Chief Executive Officer, the Chief Operating Officer (COO) of Beacon Health System is responsible for providing leadership and administrative direction to Beacon's acute care hospitals, service lines, retail division, supply chain, and facilities construction and real estate. The COO must ensure services are delivered in accordance with the standards established by the CEO and Board of Directors. Most importantly, the COO is responsible for overseeing the execution of financial, strategic and tactical programs, plans and services consistent with Beacon Health's Strategic Plan. This includes meeting or exceeding the strategic metrics for the health system, in partnership with the other Executive Team members. The COO represents Beacon to the community, professional societies, governmental and regulatory agencies, other health care providers, financial institutions, and other external contacts.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Directs the implementation of Beacon strategies, goals and objectives as established by the CEO and Board of Directors and the provision of quality, economical health care services by:

• Consulting with the executive staff in the planning and recommendation of all operational goals and objectives for entities under span of control.
• Building strategic alliances and partnerships within the organization to collaboratively execute business strategies and to identify best practices, efficiencies and opportunities for clinical standardization.
• Ensuring that Beacon policies are uniformly understood, consistently interpreted and administered through effective corporate channels of communication.
• Evaluating operational activities and driving the business towards enhanced product or service quality.
• Analyzing operating results attained on a regular basis, taking appropriate corrective action if necessary, and reporting results of activities.
• Interfacing with executives in the analysis of market trends in order to determine the viability of resources available to meet market demands.
• Overseeing the selection, employment, development, control and discharge of leaders who report directly to the COO.
• Establishing appropriate departmentalization and delegation and delineating human resources accountabilities.
• Effectively incorporating customer perspectives in all business activities.

Oversees Beacon�s physician relationships by:

• Interacting closely with the medical staff to ensure required standards of medical performance are achieved and maintained.
• Reviewing and approving contractual relationships with physicians.
• Negotiating sensitive contracts when necessary.

Works with executives in the development, implementation and monitoring of goals, forecasts, plans and budgets by:

• Ensuring the sound fiscal operation of the Health System including the timely, accurate and comprehensive development of an annual budget and its implementation; also, reviewing all capital equipment expenditures.
• Implementing and monitoring through executive staff members, effective communication and maintenance of corporate values.
• Ensuring Beacon is in compliance with all regulations impacting health care delivery and the rules of accrediting bodies by monitoring operations and initiating changes where required.

Develops and nurtures Beacon�s community relationships by:

• Representing the organization and its services positively to the public.
• Attending meetings of professional, civic and service organizations as an official representative of Beacon Health system.
• Encouraging and maintaining the integration of Beacon Health System with the community/public through effective communication and public relations programs.

Contributes to the overall effectiveness of Beacon Health System by:

• Researching, recommending and implementing new processes and technology to improve quality of services provided.
• Participating on Beacon Health Systems committees as requested.
• Completing other job-related assignments and special projects as directed.

Leadership Competencies

• Drives Results - Consistently achieving results, even under tough circumstances.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

Education, Experience, Knowledge & Skills:

• Master's Degree (MHA/MBA/MS) in Health Care Administration, Business Administration or related area required. Minimum of ten years of progressive leadership experience, as a CEO, COO or senior leader within a healthcare system. Strong preference for senior leadership experience within an independent health care system.

Knowledge & Skills

• Demonstrates solid knowledge in health care delivery systems, management theories and financial and strategic planning necessary for the effective administration of Hospital, Physician Practice and related entities operations.
• Demonstrates an advanced level of analytical and organizational skills to effectively integrate all aspects of operations to meet and/or exceed system goals and objectives.
• Requires an understanding of the legal and regulatory environment present in healthcare to ensure that all Beacon policies and practices are in compliance.
• Demonstrates the interpersonal and communication skills necessary to interact in extremely sensitive and/or complex situations, ability to make effective presentations before groups and expertise in negotiation.
• Exhibits an influential leadership style that conforms to Beacon values and culture.
• Influential, collaborative and relational leader for all levels of leadership, Board of Directors, team members and community.
• Seeks creative, innovative methods to achieving exceptional results, to include all system and operational goals and metrics.
• Passionate about providing high quality community health care and the mission of Beacon Health.
• Understands the value and importance of systemness, with a keen eye to efficiency, improving quality and achieving results.
• Service oriented leader, supporting and guiding all operational departments and functional areas
• Transparent and consistent communication skills with the ability to effectively drive change, to include exceptional follow-up and follow through.
• Strategic and visionary leader who is collaborative, a relationship builder, an executor of work and metrics/outcomes oriented.
• Willing to challenge the status quo in the pursuit of digital transformation, to include expertise in the implementation of Artificial Intelligence.
• Has the demonstrated leadership characteristics of high integrity, high energy, confidence, charisma, high emotional intelligence and enthusiasm.
• Bold, poised, and professional leader with political savvy, executive presence and polished presentation skills.
• Visible and accessible leader who utilizes metrics to drive accountability and results.

Working Conditions

• Works in an office environment.

Physical Demands

• Requires the physical ability and stamina to perform the essential functions of the position.